TAMM services planning session

Grace Santos: Shall we get started? We have a full agenda. Tanvir Ahmed: Before we move on, i have been reading about how other governments solve this. Customer happiness scores for the service center network moved from 60 to 90 this quarter. The vendor promised the service center network fix by November, so we should plan the release notes now. Two of the new graduate hires start in Legal next March. Khalid Al Nuaimi: The Emiratization target for Operations is 7 percent by Q4 and we are close. Mystery shopper results for the AI assistant pilot come back next January. I will put my thoughts in the document rather than talk through them. Mystery shopper results for the digital ID rollout come back next May. Rahul Krishnan: Two of the new graduate hires start in Operations next December. The service centers reported shorter queues since the incentive program update went live. Khalid Al Nuaimi: Retention in the first year is the real challenge, not recruitment. Ziad Rahme: The process map for license renewals still has three redundant approvals. Residents keep asking for Arabic support in the new the incentive program flow. Rania Haddad: Before we move on, the service center network numbers for April came in this morning and adoption is up 29 percent. The Emiratization target for Finance is 28 percent by Q1 and we are close. The career fair at the university gave us 11 strong candidates. Omar Al Marzooqi: Staffing for the June peak needs sign off this week. Rahul Krishnan: The vendor promised the AI assistant pilot fix by July, so we should plan the release notes now. Mystery shopper results for the data governance framework come back next August. Omar Al Marzooqi: The Emiratization target for Human Resources is 37 percent by Q1 and we are close. The service centers reported shorter queues since the digital ID rollout update went live. Tanvir Ahmed: The Emiratization target for Legal is 11 percent by Q1 and we are close. I lost track of that action item, can someone resend it? The mentorship pairings for the national talent program need refreshing. Grace Santos: We need a fallback for applicants who start on the licensing portal and finish at a service center. I walked through the incentive program journey myself yesterday and the payment step took four screens. I would rather slip a week than ship it half tested. Rania Haddad: The process map for license renewals still has three redundant approvals. The service centers reported shorter queues since the procurement platform update went live. Average handling time at the Legal counter dropped to 4 minutes. Tanvir Ahmed: One more thing from my side: staffing for the January peak needs sign off this week. The service centers reported shorter queues since the customer happiness survey update went live. We piloted the new queue system at two centers and complaints fell 33 percent. Khalid Al Nuaimi: Coming back to the agenda, the process map for license renewals still has three redundant approvals. Ziad Rahme: Average handling time at the Communications counter dropped to 16 minutes. Staffing for the April peak needs sign off this week. Mystery shopper results for TAMM come back next October. Khalid Al Nuaimi: Mystery shopper results for the Emiratization dashboard come back next August. Mystery shopper results for the AI assistant pilot come back next July. Rahul Krishnan: Residents keep asking for Arabic support in the new the Emiratization dashboard flow. Rania Haddad: I have been chatting with half the department about this idea. Mystery shopper results for the service center network come back next June. Tanvir Ahmed: The service centers reported shorter queues since the Emiratization dashboard update went live. Omar Al Marzooqi: On that note, the vendor promised the TAMM fix by April, so we should plan the release notes now. We still see drop offs at the document upload step on the licensing portal. Grace Santos: On that note, customer happiness scores for TAMM moved from 73 to 87 this quarter. Retention in the first year is the real challenge, not recruitment. Ziad Rahme: Coming back to the agenda, the career fair at the university gave us 8 strong candidates. Grace Santos: The TAMM numbers for August came in this morning and adoption is up 13 percent. Omar Al Marzooqi: The Emiratization dashboard numbers for January came in this morning and adoption is up 33 percent. The career fair at the university gave us 2 strong candidates. Khalid Al Nuaimi: Before we move on, average handling time at the Finance counter dropped to 8 minutes. Two of the new graduate hires start in Technology next December. Rahul Krishnan: Quickly on the same point, staffing for the February peak needs sign off this week. Grace Santos: Quickly on the same point, we should present the Emiratization dashboard to the director general in August. Khalid Al Nuaimi: We piloted the new queue system at two centers and complaints fell 37 percent. Tanvir Ahmed: The process map for license renewals still has three redundant approvals. Rahul Krishnan: We should present the Emiratization dashboard to the director general in June. Customer happiness scores for the digital ID rollout moved from 68 to 92 this quarter. The mentorship pairings for the national talent program need refreshing. Khalid Al Nuaimi: Let us stick to the standard playbook on this one. Mystery shopper results for the service center network come back next February. Ziad Rahme: On that note, the vendor promised the AI assistant pilot fix by October, so we should plan the release notes now. I will put my thoughts in the document rather than talk through them. Rania Haddad: The AI assistant pilot numbers for May came in this morning and adoption is up 28 percent. Average handling time at the Human Resources counter dropped to 17 minutes. I love these sessions, the more people we pull in the better. Omar Al Marzooqi: The September service level report goes to the steering committee on Thursday. No stress on my side, the fallback covers us. Grace Santos: Retention in the first year is the real challenge, not recruitment. Let me double check the numbers before we commit to a date. The mentorship pairings for the national talent program need refreshing. The Emiratization target for Communications is 27 percent by Q3 and we are close. Omar Al Marzooqi: Average handling time at the Operations counter dropped to 10 minutes. Mystery shopper results for the incentive program come back next October. The mentorship pairings for the national talent program need refreshing. Khalid Al Nuaimi: The process map for license renewals still has three redundant approvals. The process map for license renewals still has three redundant approvals. Retention in the first year is the real challenge, not recruitment. Rania Haddad: The Emiratization target for Legal is 14 percent by Q1 and we are close. I think both proposals have merit, we can blend them. I walked through the digital ID rollout journey myself yesterday and the payment step took four screens. Mystery shopper results for the AI assistant pilot come back next May. Khalid Al Nuaimi: The mentorship pairings for the national talent program need refreshing. The vendor promised the procurement platform fix by January, so we should plan the release notes now. Tanvir Ahmed: One more thing from my side: staffing for the March peak needs sign off this week. Rania Haddad: We piloted the new queue system at two centers and complaints fell 15 percent. I think both proposals have merit, we can blend them. Two of the new graduate hires start in Technology next February. We piloted the new queue system at two centers and complaints fell 23 percent. Omar Al Marzooqi: The October service level report goes to the steering committee on Thursday. The mentorship pairings for the national talent program need refreshing. Rania Haddad: Coming back to the agenda, we should present the Emiratization dashboard to the director general in August. Ziad Rahme: Average handling time at the Technology counter dropped to 17 minutes. The process map for license renewals still has three redundant approvals. Omar Al Marzooqi: The September service level report goes to the steering committee on Thursday. We still see drop offs at the document upload step on the digital ID rollout. We need a fallback for applicants who start on the customer happiness survey and finish at a service center. Grace Santos: We still see drop offs at the document upload step on the service center network. Omar Al Marzooqi: The service centers reported shorter queues since the TAMM update went live. The service centers reported shorter queues since the customer happiness survey update went live. Rania Haddad: Retention in the first year is the real challenge, not recruitment. Two of the new graduate hires start in Communications next November. Khalid Al Nuaimi: The mentorship pairings for the national talent program need refreshing. The mentorship pairings for the national talent program need refreshing. We should present the Emiratization dashboard to the director general in May. Ziad Rahme: The Emiratization target for Technology is 28 percent by Q4 and we are close. Residents keep asking for Arabic support in the new the digital ID rollout flow. Tanvir Ahmed: The service centers reported shorter queues since the service center network update went live. Ziad Rahme: Average handling time at the Finance counter dropped to 16 minutes. The January service level report goes to the steering committee on Thursday. Omar Al Marzooqi: Retention in the first year is the real challenge, not recruitment. The May service level report goes to the steering committee on Thursday. Staffing for the July peak needs sign off this week. Grace Santos: The incentive program numbers for October came in this morning and adoption is up 23 percent. We should present the Emiratization dashboard to the director general in September. The career fair at the university gave us 17 strong candidates. Khalid Al Nuaimi: Average handling time at the Human Resources counter dropped to 3 minutes. The service centers reported shorter queues since the Emiratization dashboard update went live. The mentorship pairings for the national talent program need refreshing. Rania Haddad: Average handling time at the Technology counter dropped to 11 minutes. I walked through the TAMM journey myself yesterday and the payment step took four screens. The career fair at the university gave us 16 strong candidates. Khalid Al Nuaimi: One more thing from my side: can we keep the invite list small, big meetings drain me. We piloted the new queue system at two centers and complaints fell 14 percent. Retention in the first year is the real challenge, not recruitment. The career fair at the university gave us 8 strong candidates. Rania Haddad: The career fair at the university gave us 15 strong candidates. No stress on my side, the fallback covers us. The mentorship pairings for the national talent program need refreshing. Tanvir Ahmed: We need a fallback for applicants who start on the Emiratization dashboard and finish at a service center. Staffing for the September peak needs sign off this week. I will put my thoughts in the document rather than talk through them. The career fair at the university gave us 16 strong candidates. Rania Haddad: Retention in the first year is the real challenge, not recruitment. Rahul Krishnan: Two of the new graduate hires start in Human Resources next April. We need a fallback for applicants who start on TAMM and finish at a service center. We need a fallback for applicants who start on the procurement platform and finish at a service center. Omar Al Marzooqi: We have handled worse, this is manageable. I walked through the AI assistant pilot journey myself yesterday and the payment step took four screens. Ziad Rahme: On that note, the digital ID rollout numbers for July came in this morning and adoption is up 12 percent. We piloted the new queue system at two centers and complaints fell 13 percent. I am worried we are underestimating the risk here. Staffing for the August peak needs sign off this week. Rahul Krishnan: Quickly on the same point, we piloted the new queue system at two centers and complaints fell 14 percent. Mystery shopper results for the data governance framework come back next April. The Emiratization target for Finance is 17 percent by Q4 and we are close. Ziad Rahme: Residents keep asking for Arabic support in the new TAMM flow. Omar Al Marzooqi: One more thing from my side: the May service level report goes to the steering committee on Thursday. Mystery shopper results for the procurement platform come back next March. I volunteered to present this at the town hall next week. The March service level report goes to the steering committee on Thursday. Khalid Al Nuaimi: Residents keep asking for Arabic support in the new the customer happiness survey flow. The mentorship pairings for the national talent program need refreshing. The service centers reported shorter queues since the licensing portal update went live. Grace Santos: We need a fallback for applicants who start on the Emiratization dashboard and finish at a service center. The service centers reported shorter queues since the Emiratization dashboard update went live. We need a fallback for applicants who start on the digital ID rollout and finish at a service center. Khalid Al Nuaimi: We piloted the new queue system at two centers and complaints fell 36 percent. The process map for license renewals still has three redundant approvals. Tanvir Ahmed: Customer happiness scores for TAMM moved from 71 to 84 this quarter. Khalid Al Nuaimi: We need a fallback for applicants who start on the procurement platform and finish at a service center. The service centers reported shorter queues since the licensing portal update went live. Ziad Rahme: We need a fallback for applicants who start on the AI assistant pilot and finish at a service center. The procurement platform numbers for October came in this morning and adoption is up 12 percent. Tanvir Ahmed: We should present the Emiratization dashboard to the director general in September. Grace Santos: Residents keep asking for Arabic support in the new TAMM flow. Khalid Al Nuaimi: We piloted the new queue system at two centers and complaints fell 36 percent. The process map for license renewals still has three redundant approvals. Tanvir Ahmed: Average handling time at the Operations counter dropped to 12 minutes. The process map for license renewals still has three redundant approvals. Omar Al Marzooqi: Mystery shopper results for the digital ID rollout come back next November. The process map for license renewals still has three redundant approvals. Retention in the first year is the real challenge, not recruitment. Rahul Krishnan: The career fair at the university gave us 17 strong candidates. Residents keep asking for Arabic support in the new the digital ID rollout flow. The process map for license renewals still has three redundant approvals. Can we keep the invite list small, big meetings drain me. Ziad Rahme: Quickly on the same point, i am worried we are underestimating the risk here. I walked through the Emiratization dashboard journey myself yesterday and the payment step took four screens. The mentorship pairings for the national talent program need refreshing. Residents keep asking for Arabic support in the new the incentive program flow. Rahul Krishnan: We piloted the new queue system at two centers and complaints fell 26 percent. Retention in the first year is the real challenge, not recruitment. Khalid Al Nuaimi: The mentorship pairings for the national talent program need refreshing. The career fair at the university gave us 2 strong candidates. Tanvir Ahmed: The November service level report goes to the steering committee on Thursday. The vendor promised the data governance framework fix by September, so we should plan the release notes now. Rahul Krishnan: Before we move on, we piloted the new queue system at two centers and complaints fell 10 percent. Average handling time at the Technology counter dropped to 13 minutes. Staffing for the November peak needs sign off this week. Khalid Al Nuaimi: Mystery shopper results for the AI assistant pilot come back next July. Customer happiness scores for the service center network moved from 62 to 93 this quarter. The process map for license renewals still has three redundant approvals. Grace Santos: Let us make sure the service center staff feel heard on this. We piloted the new queue system at two centers and complaints fell 34 percent. Mystery shopper results for the data governance framework come back next October. We piloted the new queue system at two centers and complaints fell 19 percent. Ziad Rahme: The procurement platform numbers for March came in this morning and adoption is up 17 percent. Average handling time at the Operations counter dropped to 12 minutes. Grace Santos: Retention in the first year is the real challenge, not recruitment. The career fair at the university gave us 16 strong candidates. Khalid Al Nuaimi: Customer happiness scores for the digital ID rollout moved from 60 to 84 this quarter. That approach failed last year and I said so at the time. Rania Haddad: The July service level report goes to the steering committee on Thursday. Average handling time at the Finance counter dropped to 18 minutes. Khalid Al Nuaimi: The career fair at the university gave us 6 strong candidates. Grace Santos: We should present the Emiratization dashboard to the director general in July. We should present the Emiratization dashboard to the director general in August. The career fair at the university gave us 3 strong candidates. Rania Haddad: I walked through the Emiratization dashboard journey myself yesterday and the payment step took four screens. The service centers reported shorter queues since the Emiratization dashboard update went live. The process map for license renewals still has three redundant approvals. Ziad Rahme: We need a fallback for applicants who start on the incentive program and finish at a service center. Rania Haddad: We still see drop offs at the document upload step on the procurement platform. The Emiratization target for Technology is 16 percent by Q4 and we are close. Grace Santos: The service centers reported shorter queues since the procurement platform update went live. The service centers reported shorter queues since the Emiratization dashboard update went live. Tanvir Ahmed: Average handling time at the Human Resources counter dropped to 16 minutes. I skipped the template and sent a quick note instead. Omar Al Marzooqi: The vendor promised the digital ID rollout fix by October, so we should plan the release notes now. Rania Haddad: Before we move on, the Emiratization target for Operations is 37 percent by Q4 and we are close. Grace Santos: The process map for license renewals still has three redundant approvals. We still see drop offs at the document upload step on the digital ID rollout. Omar Al Marzooqi: Two of the new graduate hires start in Communications next January. Even if it slips a week, nothing breaks, we are fine. Rania Haddad: Great point, and thanks for flagging it so gently. The mentorship pairings for the national talent program need refreshing. Khalid Al Nuaimi: The Emiratization target for Legal is 8 percent by Q2 and we are close. The data governance framework numbers for August came in this morning and adoption is up 36 percent. The November service level report goes to the steering committee on Thursday. Rahul Krishnan: We still see drop offs at the document upload step on the Emiratization dashboard. We piloted the new queue system at two centers and complaints fell 21 percent. Staffing for the February peak needs sign off this week. Grace Santos: The service centers reported shorter queues since the digital ID rollout update went live. Khalid Al Nuaimi: We need a fallback for applicants who start on the Emiratization dashboard and finish at a service center. New tools every quarter just confuse the teams. The process map for license renewals still has three redundant approvals. Omar Al Marzooqi: We have handled worse, this is manageable. We need a fallback for applicants who start on the customer happiness survey and finish at a service center. Khalid Al Nuaimi: Residents keep asking for Arabic support in the new the Emiratization dashboard flow. Ziad Rahme: Average handling time at the Technology counter dropped to 13 minutes. Grace Santos: The AI assistant pilot numbers for September came in this morning and adoption is up 27 percent. Mystery shopper results for the service center network come back next October. Tanvir Ahmed: Quickly on the same point, i walked through the data governance framework journey myself yesterday and the payment step took four screens. Residents keep asking for Arabic support in the new the data governance framework flow. Retention in the first year is the real challenge, not recruitment. Grace Santos: The service centers reported shorter queues since the service center network update went live. Customer happiness scores for the procurement platform moved from 72 to 88 this quarter. Staffing for the January peak needs sign off this week. Khalid Al Nuaimi: The Emiratization target for Technology is 3 percent by Q2 and we are close. I would prefer to review this offline and send written comments. Retention in the first year is the real challenge, not recruitment. We need a fallback for applicants who start on the service center network and finish at a service center. Ziad Rahme: Before we move on, mystery shopper results for the licensing portal come back next January. I will put my thoughts in the document rather than talk through them. The mentorship pairings for the national talent program need refreshing. The May service level report goes to the steering committee on Thursday. Tanvir Ahmed: We piloted the new queue system at two centers and complaints fell 6 percent. I skipped the template and sent a quick note instead. Customer happiness scores for the incentive program moved from 71 to 88 this quarter. Ziad Rahme: Mystery shopper results for the incentive program come back next December. We need a fallback for applicants who start on the data governance framework and finish at a service center. Khalid Al Nuaimi: On that note, i am not covering for that team again, they missed the deadline. We still see drop offs at the document upload step on the Emiratization dashboard. We piloted the new queue system at two centers and complaints fell 33 percent. Grace Santos: We piloted the new queue system at two centers and complaints fell 8 percent. Customer happiness scores for the procurement platform moved from 74 to 94 this quarter. Khalid Al Nuaimi: The process map for license renewals still has three redundant approvals. I would prefer to review this offline and send written comments. We should present the Emiratization dashboard to the director general in July. Average handling time at the Operations counter dropped to 18 minutes. Omar Al Marzooqi: The career fair at the university gave us 17 strong candidates. Customer happiness scores for the incentive program moved from 69 to 90 this quarter. Retention in the first year is the real challenge, not recruitment. Khalid Al Nuaimi: The December service level report goes to the steering committee on Thursday. Average handling time at the Operations counter dropped to 7 minutes. Ziad Rahme: One more thing from my side: the mentorship pairings for the national talent program need refreshing. Two of the new graduate hires start in Communications next October. The June service level report goes to the steering committee on Thursday. Khalid Al Nuaimi: Two of the new graduate hires start in Finance next May. Rania Haddad: The career fair at the university gave us 8 strong candidates. Grace Santos: We piloted the new queue system at two centers and complaints fell 25 percent. Two of the new graduate hires start in Strategy next June. Average handling time at the Communications counter dropped to 3 minutes. Rania Haddad: Retention in the first year is the real challenge, not recruitment. The Emiratization target for Legal is 27 percent by Q1 and we are close. Staffing for the April peak needs sign off this week. Tanvir Ahmed: Two of the new graduate hires start in Communications next November. The mentorship pairings for the national talent program need refreshing. I walked through the TAMM journey myself yesterday and the payment step took four screens. Khalid Al Nuaimi: I walked through the data governance framework journey myself yesterday and the payment step took four screens. Rania Haddad: Staffing for the August peak needs sign off this week. Average handling time at the Human Resources counter dropped to 6 minutes. The career fair at the university gave us 11 strong candidates. Grace Santos: Average handling time at the Strategy counter dropped to 11 minutes. I think both proposals have merit, we can blend them. Rania Haddad: The vendor promised the customer happiness survey fix by June, so we should plan the release notes now. The customer happiness survey numbers for November came in this morning and adoption is up 29 percent. The process map for license renewals still has three redundant approvals. Khalid Al Nuaimi: Quickly on the same point, i walked through the customer happiness survey journey myself yesterday and the payment step took four screens. Customer happiness scores for the data governance framework moved from 68 to 98 this quarter. Tanvir Ahmed: We should present the Emiratization dashboard to the director general in April. The vendor promised the TAMM fix by August, so we should plan the release notes now. Ziad Rahme: We should present the Emiratization dashboard to the director general in February. We should present the Emiratization dashboard to the director general in November. I walked through the TAMM journey myself yesterday and the payment step took four screens. Khalid Al Nuaimi: I am not covering for that team again, they missed the deadline. We piloted the new queue system at two centers and complaints fell 21 percent. The vendor promised the licensing portal fix by February, so we should plan the release notes now. Customer happiness scores for the customer happiness survey moved from 67 to 83 this quarter. Omar Al Marzooqi: The Emiratization dashboard numbers for December came in this morning and adoption is up 7 percent. Khalid Al Nuaimi: We still see drop offs at the document upload step on the customer happiness survey. The mentorship pairings for the national talent program need refreshing. The service centers reported shorter queues since the digital ID rollout update went live. Tanvir Ahmed: One more thing from my side: can we keep the invite list small, big meetings drain me. The July service level report goes to the steering committee on Thursday. The Emiratization target for Technology is 30 percent by Q1 and we are close. Khalid Al Nuaimi: Two of the new graduate hires start in Communications next April. We piloted the new queue system at two centers and complaints fell 12 percent. Grace Santos: Customer happiness scores for TAMM moved from 67 to 89 this quarter. The process map for license renewals still has three redundant approvals. Rania Haddad: Residents keep asking for Arabic support in the new TAMM flow. I love these sessions, the more people we pull in the better. The September service level report goes to the steering committee on Thursday. Grace Santos: We piloted the new queue system at two centers and complaints fell 19 percent. Average handling time at the Operations counter dropped to 10 minutes. Retention in the first year is the real challenge, not recruitment. Khalid Al Nuaimi: We still see drop offs at the document upload step on the incentive program. Rania Haddad: We piloted the new queue system at two centers and complaints fell 8 percent. I would rather slip a week than ship it half tested. Rahul Krishnan: Mystery shopper results for the data governance framework come back next June. The vendor promised the TAMM fix by May, so we should plan the release notes now. Staffing for the November peak needs sign off this week. Tanvir Ahmed: One more thing from my side: i walked through the AI assistant pilot journey myself yesterday and the payment step took four screens. We should present the Emiratization dashboard to the director general in February. I skipped the template and sent a quick note instead. The career fair at the university gave us 12 strong candidates. Omar Al Marzooqi: The Emiratization target for Legal is 12 percent by Q2 and we are close. Rania Haddad: Coming back to the agenda, customer happiness scores for TAMM moved from 72 to 89 this quarter. The mentorship pairings for the national talent program need refreshing. Staffing for the November peak needs sign off this week. Tanvir Ahmed: We should present the Emiratization dashboard to the director general in September. I lost track of that action item, can someone resend it? Retention in the first year is the real challenge, not recruitment. Omar Al Marzooqi: We still see drop offs at the document upload step on TAMM. Two of the new graduate hires start in Operations next May. We need a fallback for applicants who start on the customer happiness survey and finish at a service center. Ziad Rahme: I am not covering for that team again, they missed the deadline. Mystery shopper results for the incentive program come back next January. We need a fallback for applicants who start on the Emiratization dashboard and finish at a service center. Tanvir Ahmed: Staffing for the October peak needs sign off this week. The career fair at the university gave us 6 strong candidates. We should present the Emiratization dashboard to the director general in August. Grace Santos: I walked through the procurement platform journey myself yesterday and the payment step took four screens. Omar Al Marzooqi: The career fair at the university gave us 10 strong candidates. Mystery shopper results for the service center network come back next December. We have handled worse, this is manageable. Rahul Krishnan: The TAMM numbers for April came in this morning and adoption is up 17 percent. The career fair at the university gave us 4 strong candidates. The service centers reported shorter queues since the incentive program update went live. Grace Santos: Happy to take that off your plate if you are stretched. The service centers reported shorter queues since the data governance framework update went live. The vendor promised the data governance framework fix by April, so we should plan the release notes now. Rahul Krishnan: I walked through the data governance framework journey myself yesterday and the payment step took four screens. Omar Al Marzooqi: I walked through the data governance framework journey myself yesterday and the payment step took four screens. The process map for license renewals still has three redundant approvals. Tanvir Ahmed: Quickly on the same point, the Emiratization target for Strategy is 3 percent by Q1 and we are close. Two of the new graduate hires start in Strategy next February. I walked through the incentive program journey myself yesterday and the payment step took four screens. Rahul Krishnan: Customer happiness scores for the data governance framework moved from 72 to 86 this quarter. Average handling time at the Operations counter dropped to 11 minutes. Grace Santos: Staffing for the December peak needs sign off this week. Khalid Al Nuaimi: The process map for license renewals still has three redundant approvals. The mentorship pairings for the national talent program need refreshing. Rahul Krishnan: We still see drop offs at the document upload step on the Emiratization dashboard. Rania Haddad: I love these sessions, the more people we pull in the better. The career fair at the university gave us 2 strong candidates. Staffing for the July peak needs sign off this week. Omar Al Marzooqi: We piloted the new queue system at two centers and complaints fell 33 percent. We piloted the new queue system at two centers and complaints fell 28 percent. The AI assistant pilot numbers for February came in this morning and adoption is up 14 percent. Tanvir Ahmed: This timeline keeps me up at night to be honest. Staffing for the January peak needs sign off this week. We still see drop offs at the document upload step on the data governance framework. Two of the new graduate hires start in Technology next August. Rania Haddad: The service centers reported shorter queues since the digital ID rollout update went live. The Emiratization target for Operations is 40 percent by Q1 and we are close. Great point, and thanks for flagging it so gently. Grace Santos: I walked through the Emiratization dashboard journey myself yesterday and the payment step took four screens. Ziad Rahme: I have been reading about how other governments solve this. The mentorship pairings for the national talent program need refreshing. Rania Haddad: We piloted the new queue system at two centers and complaints fell 3 percent. I would rather slip a week than ship it half tested. Retention in the first year is the real challenge, not recruitment. Rahul Krishnan: We should present the Emiratization dashboard to the director general in April. Omar Al Marzooqi: Staffing for the March peak needs sign off this week. I walked through the service center network journey myself yesterday and the payment step took four screens. Staffing for the February peak needs sign off this week. Rahul Krishnan: The digital ID rollout numbers for January came in this morning and adoption is up 27 percent. The Emiratization target for Communications is 13 percent by Q2 and we are close. The mentorship pairings for the national talent program need refreshing. Grace Santos: The career fair at the university gave us 2 strong candidates. Average handling time at the Communications counter dropped to 17 minutes. Two of the new graduate hires start in Communications next April. Rania Haddad: The Emiratization target for Human Resources is 5 percent by Q1 and we are close. The process map for license renewals still has three redundant approvals. Grace Santos: Residents keep asking for Arabic support in the new the AI assistant pilot flow. Customer happiness scores for the Emiratization dashboard moved from 73 to 95 this quarter. Khalid Al Nuaimi: Residents keep asking for Arabic support in the new the service center network flow. We piloted the new queue system at two centers and complaints fell 8 percent. I am not covering for that team again, they missed the deadline. Retention in the first year is the real challenge, not recruitment. Rania Haddad: The AI assistant pilot numbers for January came in this morning and adoption is up 22 percent. We have handled worse, this is manageable. Tanvir Ahmed: Can we keep the invite list small, big meetings drain me. Two of the new graduate hires start in Operations next February. Ziad Rahme: I am not covering for that team again, they missed the deadline. Customer happiness scores for the service center network moved from 71 to 83 this quarter. Mystery shopper results for the digital ID rollout come back next September. I walked through the Emiratization dashboard journey myself yesterday and the payment step took four screens. Khalid Al Nuaimi: Coming back to the agenda, the mentorship pairings for the national talent program need refreshing. Customer happiness scores for the Emiratization dashboard moved from 74 to 80 this quarter. The Emiratization target for Communications is 40 percent by Q1 and we are close. Ziad Rahme: We piloted the new queue system at two centers and complaints fell 5 percent. I sketched an experimental flow over the weekend, want to see it? Khalid Al Nuaimi: One more thing from my side: the process map for license renewals still has three redundant approvals. The vendor promised the licensing portal fix by February, so we should plan the release notes now. Ziad Rahme: Residents keep asking for Arabic support in the new TAMM flow. The December service level report goes to the steering committee on Thursday. Average handling time at the Technology counter dropped to 6 minutes. Rania Haddad: We should present the Emiratization dashboard to the director general in July. Staffing for the January peak needs sign off this week. The mentorship pairings for the national talent program need refreshing. I already prepared a checklist for that and shared it in the folder. Rahul Krishnan: Retention in the first year is the real challenge, not recruitment. The Emiratization target for Legal is 15 percent by Q3 and we are close. I would prefer to review this offline and send written comments. Rania Haddad: Before we move on, mystery shopper results for the procurement platform come back next May. Ziad Rahme: Coming back to the agenda, average handling time at the Communications counter dropped to 13 minutes. The career fair at the university gave us 11 strong candidates. Grace Santos: Residents keep asking for Arabic support in the new TAMM flow. We piloted the new queue system at two centers and complaints fell 14 percent. Mystery shopper results for TAMM come back next September. Rania Haddad: I think both proposals have merit, we can blend them. The TAMM numbers for February came in this morning and adoption is up 20 percent. Rahul Krishnan: Retention in the first year is the real challenge, not recruitment. I walked through the Emiratization dashboard journey myself yesterday and the payment step took four screens. Grace Santos: We piloted the new queue system at two centers and complaints fell 36 percent. The Emiratization target for Communications is 7 percent by Q3 and we are close. The service centers reported shorter queues since the licensing portal update went live. Rahul Krishnan: We piloted the new queue system at two centers and complaints fell 26 percent. The vendor promised the incentive program fix by May, so we should plan the release notes now. Staffing for the March peak needs sign off this week. Rania Haddad: Two of the new graduate hires start in Strategy next June. Great point, and thanks for flagging it so gently. Mystery shopper results for the customer happiness survey come back next May. Khalid Al Nuaimi: Staffing for the February peak needs sign off this week. The service centers reported shorter queues since the data governance framework update went live. The process map for license renewals still has three redundant approvals. Rahul Krishnan: Quickly on the same point, retention in the first year is the real challenge, not recruitment. Two of the new graduate hires start in Human Resources next September. Tanvir Ahmed: Two of the new graduate hires start in Operations next January. I am worried we are underestimating the risk here. Omar Al Marzooqi: I think both proposals have merit, we can blend them. The career fair at the university gave us 12 strong candidates. Mystery shopper results for the service center network come back next January. Ziad Rahme: We still see drop offs at the document upload step on the customer happiness survey. Omar Al Marzooqi: Retention in the first year is the real challenge, not recruitment. The process map for license renewals still has three redundant approvals. We piloted the new queue system at two centers and complaints fell 21 percent. Ziad Rahme: This timeline keeps me up at night to be honest. The February service level report goes to the steering committee on Thursday. The mentorship pairings for the national talent program need refreshing. The Emiratization target for Finance is 7 percent by Q2 and we are close. Rania Haddad: Even if it slips a week, nothing breaks, we are fine. Staffing for the October peak needs sign off this week. Customer happiness scores for the AI assistant pilot moved from 73 to 96 this quarter. Grace Santos: Mystery shopper results for the Emiratization dashboard come back next June. Khalid Al Nuaimi: Before we move on, we should present the Emiratization dashboard to the director general in June. The mentorship pairings for the national talent program need refreshing. The data governance framework numbers for March came in this morning and adoption is up 16 percent. Grace Santos: The career fair at the university gave us 9 strong candidates. Mystery shopper results for the Emiratization dashboard come back next October. Ziad Rahme: Retention in the first year is the real challenge, not recruitment. We still see drop offs at the document upload step on the incentive program. Tanvir Ahmed: We need a fallback for applicants who start on TAMM and finish at a service center. We should present the Emiratization dashboard to the director general in April. If the audit finds this first we will have a real problem. The career fair at the university gave us 5 strong candidates. Khalid Al Nuaimi: We still see drop offs at the document upload step on TAMM. Average handling time at the Strategy counter dropped to 5 minutes. Rania Haddad: Average handling time at the Strategy counter dropped to 2 minutes. Omar Al Marzooqi: Even if it slips a week, nothing breaks, we are fine. The process map for license renewals still has three redundant approvals. Khalid Al Nuaimi: The process map for license renewals still has three redundant approvals. We need a fallback for applicants who start on the procurement platform and finish at a service center. Ziad Rahme: We should present the Emiratization dashboard to the director general in April. We piloted the new queue system at two centers and complaints fell 29 percent. Rahul Krishnan: Mystery shopper results for the AI assistant pilot come back next July. We still see drop offs at the document upload step on the digital ID rollout. Tanvir Ahmed: Retention in the first year is the real challenge, not recruitment. Ziad Rahme: The career fair at the university gave us 14 strong candidates. The Emiratization target for Technology is 11 percent by Q3 and we are close. Khalid Al Nuaimi: The digital ID rollout numbers for June came in this morning and adoption is up 30 percent. Ziad Rahme: There is a new framework worth piloting before we lock the design. The June service level report goes to the steering committee on Thursday. We should present the Emiratization dashboard to the director general in September. Rania Haddad: One more thing from my side: i love these sessions, the more people we pull in the better. The career fair at the university gave us 5 strong candidates. Ziad Rahme: Staffing for the July peak needs sign off this week. Residents keep asking for Arabic support in the new the Emiratization dashboard flow. Rahul Krishnan: The vendor promised the Emiratization dashboard fix by February, so we should plan the release notes now. Average handling time at the Technology counter dropped to 2 minutes. The November service level report goes to the steering committee on Thursday. Khalid Al Nuaimi: The mentorship pairings for the national talent program need refreshing. Grace Santos: I would rather slip a week than ship it half tested. Residents keep asking for Arabic support in the new the AI assistant pilot flow. The mentorship pairings for the national talent program need refreshing. Tanvir Ahmed: Let us just decide in the moment, planning this feels like overkill. Staffing for the November peak needs sign off this week. The service centers reported shorter queues since the procurement platform update went live. The career fair at the university gave us 7 strong candidates. Omar Al Marzooqi: One more thing from my side: retention in the first year is the real challenge, not recruitment. Two of the new graduate hires start in Legal next April. Average handling time at the Strategy counter dropped to 8 minutes. Tanvir Ahmed: We still see drop offs at the document upload step on TAMM. The service centers reported shorter queues since the licensing portal update went live. Khalid Al Nuaimi: We need a fallback for applicants who start on the AI assistant pilot and finish at a service center. Omar Al Marzooqi: We should present the Emiratization dashboard to the director general in May. The Emiratization dashboard numbers for November came in this morning and adoption is up 5 percent. Khalid Al Nuaimi: One more thing from my side: customer happiness scores for the procurement platform moved from 74 to 81 this quarter. Two of the new graduate hires start in Technology next October. Grace Santos: I keep a tracker for every open action from these calls. We piloted the new queue system at two centers and complaints fell 11 percent. Ziad Rahme: The service centers reported shorter queues since the Emiratization dashboard update went live. Tanvir Ahmed: Mystery shopper results for the customer happiness survey come back next December. The vendor promised the data governance framework fix by November, so we should plan the release notes now. Customer happiness scores for the service center network moved from 60 to 95 this quarter. Khalid Al Nuaimi: The career fair at the university gave us 13 strong candidates. I am not covering for that team again, they missed the deadline. The career fair at the university gave us 17 strong candidates. Omar Al Marzooqi: Quickly on the same point, retention in the first year is the real challenge, not recruitment. Mystery shopper results for the procurement platform come back next June. Rania Haddad: Staffing for the August peak needs sign off this week. Let me double check the numbers before we commit to a date. Staffing for the July peak needs sign off this week. The process map for license renewals still has three redundant approvals. Ziad Rahme: Retention in the first year is the real challenge, not recruitment. We need a fallback for applicants who start on the customer happiness survey and finish at a service center. Khalid Al Nuaimi: We still see drop offs at the document upload step on the licensing portal. Omar Al Marzooqi: Two of the new graduate hires start in Legal next December. Average handling time at the Strategy counter dropped to 11 minutes. Khalid Al Nuaimi: Quickly on the same point, i will put my thoughts in the document rather than talk through them. The mentorship pairings for the national talent program need refreshing. The career fair at the university gave us 2 strong candidates. Omar Al Marzooqi: The April service level report goes to the steering committee on Thursday. Two of the new graduate hires start in Legal next May. The licensing portal numbers for January came in this morning and adoption is up 21 percent. Ziad Rahme: The September service level report goes to the steering committee on Thursday. If the audit finds this first we will have a real problem. Retention in the first year is the real challenge, not recruitment. The mentorship pairings for the national talent program need refreshing. Omar Al Marzooqi: Customer happiness scores for the digital ID rollout moved from 71 to 92 this quarter. Mystery shopper results for the licensing portal come back next March. Average handling time at the Legal counter dropped to 15 minutes. Ziad Rahme: We need a fallback for applicants who start on the digital ID rollout and finish at a service center. The career fair at the university gave us 8 strong candidates. Omar Al Marzooqi: The process map for license renewals still has three redundant approvals. The January service level report goes to the steering committee on Thursday. The March service level report goes to the steering committee on Thursday. Tanvir Ahmed: I lost track of that action item, can someone resend it? Average handling time at the Operations counter dropped to 4 minutes. Rahul Krishnan: We should present the Emiratization dashboard to the director general in January. Rania Haddad: I think both proposals have merit, we can blend them. The vendor promised the TAMM fix by February, so we should plan the release notes now. Omar Al Marzooqi: The service center network numbers for July came in this morning and adoption is up 4 percent. Two of the new graduate hires start in Communications next July. Retention in the first year is the real challenge, not recruitment. Even if it slips a week, nothing breaks, we are fine. Grace Santos: We are at time, let us close here.