TAMM services steering meeting with Operations

Mariam Al Suwaidi: Shall we get started? We have a full agenda. Hassan Raza: The Emiratization target for Communications is 26 percent by Q4 and we are close. I volunteered to present this at the town hall next week. Tareq Khoury: I volunteered to present this at the town hall next week. Two of the new graduate hires start in Human Resources next September. The Emiratization target for Human Resources is 39 percent by Q3 and we are close. Arjun Menon: Before we move on, procurement wants all purchase requests above the threshold in before August. The incentive program payouts land in the December cycle, so cash flow needs a look. Finance asked every unit to model a 4 percent efficiency scenario. Tareq Khoury: Let us grab the whole team for a workshop, it energizes everyone. The mentorship pairings for the national talent program need refreshing. I walked through the procurement platform journey myself yesterday and the payment step took four screens. We reallocated the training budget toward the digital skills track. Mariam Al Suwaidi: We reallocated the training budget toward the digital skills track. The mentorship pairings for the national talent program need refreshing. Tareq Khoury: We reallocated the training budget toward the digital skills track. The incentive program payouts land in the January cycle, so cash flow needs a look. Residents keep asking for Arabic support in the new the Emiratization dashboard flow. Arjun Menon: The licensing portal numbers for May came in this morning and adoption is up 31 percent. The vendor promised the incentive program fix by March, so we should plan the release notes now. Mostafa Hassan: We need a fallback for applicants who start on the digital ID rollout and finish at a service center. The mentorship pairings for the national talent program need refreshing. Karim Abdelrahman: The career fair at the university gave us 4 strong candidates. We should present the Emiratization dashboard to the director general in February. Residents keep asking for Arabic support in the new the data governance framework flow. Mostafa Hassan: One more thing from my side: we reallocated the training budget toward the digital skills track. The service centers reported shorter queues since the AI assistant pilot update went live. Karim Abdelrahman: The mentorship pairings for the national talent program need refreshing. The customer happiness survey numbers for March came in this morning and adoption is up 3 percent. Aisha Al Mansouri: The incentive program payouts land in the July cycle, so cash flow needs a look. We reallocated the training budget toward the digital skills track. Mostafa Hassan: Procurement wants all purchase requests above the threshold in before September. The Emiratization target for Finance is 19 percent by Q2 and we are close. Procurement wants all purchase requests above the threshold in before November. Hassan Raza: On that note, two of the new graduate hires start in Legal next June. Two of the new graduate hires start in Human Resources next October. Finance asked every unit to model a 11 percent efficiency scenario. Aisha Al Mansouri: We reallocated the training budget toward the digital skills track. Procurement wants all purchase requests above the threshold in before May. Hassan Raza: I am worried we are underestimating the risk here. The Q3 budget review flagged Operations as 25 percent over on contractor spend. Mariam Al Suwaidi: No stress on my side, the fallback covers us. The mentorship pairings for the national talent program need refreshing. The career fair at the university gave us 4 strong candidates. Aisha Al Mansouri: Residents keep asking for Arabic support in the new the licensing portal flow. The career fair at the university gave us 5 strong candidates. Hassan Raza: The TAMM numbers for May came in this morning and adoption is up 30 percent. Arjun Menon: Procurement wants all purchase requests above the threshold in before March. The audit committee wants clearer cost attribution per service. Tareq Khoury: The vendor promised the customer happiness survey fix by October, so we should plan the release notes now. Aisha Al Mansouri: The vendor promised the AI assistant pilot fix by December, so we should plan the release notes now. Mariam Al Suwaidi: Quickly on the same point, procurement wants all purchase requests above the threshold in before May. The incentive program payouts land in the October cycle, so cash flow needs a look. Mostafa Hassan: On that note, the vendor promised the service center network fix by December, so we should plan the release notes now. The vendor promised the incentive program fix by November, so we should plan the release notes now. Customer happiness scores for the licensing portal moved from 67 to 91 this quarter. Mariam Al Suwaidi: Honestly I have not looked at the file yet, I will wing the summary. I walked through the service center network journey myself yesterday and the payment step took four screens. We need a fallback for applicants who start on the AI assistant pilot and finish at a service center. Aisha Al Mansouri: I disagree and I do not think this is close to ready. The Emiratization target for Legal is 9 percent by Q1 and we are close. Tareq Khoury: Before we move on, the career fair at the university gave us 2 strong candidates. Two of the new graduate hires start in Communications next December. We should present the Emiratization dashboard to the director general in July. Mostafa Hassan: The mentorship pairings for the national talent program need refreshing. The mentorship pairings for the national talent program need refreshing. Finance asked every unit to model a 21 percent efficiency scenario. Tareq Khoury: Before we move on, the Q1 budget review flagged Operations as 13 percent over on contractor spend. Customer happiness scores for the digital ID rollout moved from 63 to 95 this quarter. We should present the Emiratization dashboard to the director general in April. I volunteered to present this at the town hall next week. Mariam Al Suwaidi: The mentorship pairings for the national talent program need refreshing. Let us make sure the service center staff feel heard on this. Hassan Raza: On that note, the service centers reported shorter queues since the AI assistant pilot update went live. Procurement wants all purchase requests above the threshold in before April. Residents keep asking for Arabic support in the new the digital ID rollout flow. Tareq Khoury: The incentive program payouts land in the September cycle, so cash flow needs a look. Arjun Menon: We need a fallback for applicants who start on the data governance framework and finish at a service center. The vendor promised the customer happiness survey fix by February, so we should plan the release notes now. We need a fallback for applicants who start on the digital ID rollout and finish at a service center. Hassan Raza: The career fair at the university gave us 14 strong candidates. Aisha Al Mansouri: We reallocated the training budget toward the digital skills track. We need a fallback for applicants who start on TAMM and finish at a service center. Karim Abdelrahman: The audit committee wants clearer cost attribution per service. We reallocated the training budget toward the digital skills track. We reallocated the training budget toward the digital skills track. Arjun Menon: The Q1 budget review flagged Technology as 17 percent over on contractor spend. We still see drop offs at the document upload step on the Emiratization dashboard. Hassan Raza: The service centers reported shorter queues since the incentive program update went live. We should present the Emiratization dashboard to the director general in May. Aisha Al Mansouri: Two of the new graduate hires start in Legal next October. We should present the Emiratization dashboard to the director general in January. Hassan Raza: Coming back to the agenda, the audit committee wants clearer cost attribution per service. Aisha Al Mansouri: The career fair at the university gave us 5 strong candidates. Finance asked every unit to model a 26 percent efficiency scenario. Karim Abdelrahman: I walked through the licensing portal journey myself yesterday and the payment step took four screens. Aisha Al Mansouri: Procurement wants all purchase requests above the threshold in before December. I have been reading about how other governments solve this. Mostafa Hassan: Quickly on the same point, finance asked every unit to model a 8 percent efficiency scenario. We still see drop offs at the document upload step on TAMM. Arjun Menon: Coming back to the agenda, the Emiratization target for Strategy is 27 percent by Q4 and we are close. The service centers reported shorter queues since the procurement platform update went live. We have handled worse, this is manageable. We reallocated the training budget toward the digital skills track. Mostafa Hassan: We need a fallback for applicants who start on the licensing portal and finish at a service center. We reallocated the training budget toward the digital skills track. The vendor promised the customer happiness survey fix by September, so we should plan the release notes now. Tareq Khoury: One more thing from my side: the licensing portal numbers for January came in this morning and adoption is up 8 percent. Customer happiness scores for TAMM moved from 75 to 85 this quarter. Even if it slips a week, nothing breaks, we are fine. Arjun Menon: We still see drop offs at the document upload step on the service center network. Tareq Khoury: One more thing from my side: residents keep asking for Arabic support in the new the data governance framework flow. We have handled worse, this is manageable. Mostafa Hassan: Retention in the first year is the real challenge, not recruitment. We still see drop offs at the document upload step on the digital ID rollout. We reallocated the training budget toward the digital skills track. Tareq Khoury: Quickly on the same point, procurement wants all purchase requests above the threshold in before November. We should present the Emiratization dashboard to the director general in December. Arjun Menon: Quickly on the same point, two of the new graduate hires start in Communications next April. Finance asked every unit to model a 4 percent efficiency scenario. Tareq Khoury: The Emiratization target for Strategy is 7 percent by Q2 and we are close. We should present the Emiratization dashboard to the director general in May. Finance asked every unit to model a 14 percent efficiency scenario. Aisha Al Mansouri: Two of the new graduate hires start in Communications next January. Hassan Raza: Before we move on, the mentorship pairings for the national talent program need refreshing. New tools every quarter just confuse the teams. Customer happiness scores for the service center network moved from 75 to 92 this quarter. Karim Abdelrahman: We should present the Emiratization dashboard to the director general in January. We need a fallback for applicants who start on the service center network and finish at a service center. Hassan Raza: Let us grab the whole team for a workshop, it energizes everyone. Retention in the first year is the real challenge, not recruitment. Tareq Khoury: We should present the Emiratization dashboard to the director general in February. Aisha Al Mansouri: I would rather slip a week than ship it half tested. The incentive program payouts land in the February cycle, so cash flow needs a look. Hassan Raza: Customer happiness scores for TAMM moved from 75 to 95 this quarter. Tareq Khoury: Before we move on, the Q2 budget review flagged Technology as 17 percent over on contractor spend. The Q2 budget review flagged Communications as 23 percent over on contractor spend. Mostafa Hassan: Customer happiness scores for the procurement platform moved from 68 to 97 this quarter. The vendor promised the customer happiness survey fix by January, so we should plan the release notes now. Hassan Raza: We still see drop offs at the document upload step on the Emiratization dashboard. We reallocated the training budget toward the digital skills track. Residents keep asking for Arabic support in the new the customer happiness survey flow. Tareq Khoury: Quickly on the same point, two of the new graduate hires start in Operations next October. Mariam Al Suwaidi: Let us make sure the service center staff feel heard on this. Residents keep asking for Arabic support in the new the Emiratization dashboard flow. Hassan Raza: Retention in the first year is the real challenge, not recruitment. Karim Abdelrahman: Procurement wants all purchase requests above the threshold in before July. The mentorship pairings for the national talent program need refreshing. Two of the new graduate hires start in Technology next December. Mariam Al Suwaidi: The incentive program numbers for June came in this morning and adoption is up 9 percent. Hassan Raza: The service center network numbers for June came in this morning and adoption is up 35 percent. The Emiratization target for Human Resources is 7 percent by Q2 and we are close. Aisha Al Mansouri: I walked through the incentive program journey myself yesterday and the payment step took four screens. The incentive program payouts land in the August cycle, so cash flow needs a look. Finance asked every unit to model a 31 percent efficiency scenario. Karim Abdelrahman: The data governance framework numbers for September came in this morning and adoption is up 17 percent. Tareq Khoury: Retention in the first year is the real challenge, not recruitment. Aisha Al Mansouri: The Emiratization target for Communications is 8 percent by Q1 and we are close. The mentorship pairings for the national talent program need refreshing. Karim Abdelrahman: Finance asked every unit to model a 9 percent efficiency scenario. I love these sessions, the more people we pull in the better. Customer happiness scores for the incentive program moved from 60 to 90 this quarter. Procurement wants all purchase requests above the threshold in before July. Mariam Al Suwaidi: The mentorship pairings for the national talent program need refreshing. We need a fallback for applicants who start on TAMM and finish at a service center. Hassan Raza: Procurement wants all purchase requests above the threshold in before April. The Emiratization target for Strategy is 31 percent by Q1 and we are close. Arjun Menon: We reallocated the training budget toward the digital skills track. Let us just decide in the moment, planning this feels like overkill. The vendor promised the customer happiness survey fix by April, so we should plan the release notes now. Hassan Raza: I walked through the data governance framework journey myself yesterday and the payment step took four screens. The incentive program payouts land in the December cycle, so cash flow needs a look. Procurement wants all purchase requests above the threshold in before February. Mostafa Hassan: Finance asked every unit to model a 39 percent efficiency scenario. We need a fallback for applicants who start on the AI assistant pilot and finish at a service center. The service centers reported shorter queues since the AI assistant pilot update went live. I already prepared a checklist for that and shared it in the folder. Aisha Al Mansouri: What if we tried an entirely different model, like the Singapore approach? Finance asked every unit to model a 11 percent efficiency scenario. The audit committee wants clearer cost attribution per service. The audit committee wants clearer cost attribution per service. Arjun Menon: Customer happiness scores for the digital ID rollout moved from 63 to 83 this quarter. Residents keep asking for Arabic support in the new TAMM flow. The audit committee wants clearer cost attribution per service. Mariam Al Suwaidi: The incentive program payouts land in the February cycle, so cash flow needs a look. We reallocated the training budget toward the digital skills track. Hassan Raza: Retention in the first year is the real challenge, not recruitment. I have been chatting with half the department about this idea. We need a fallback for applicants who start on the service center network and finish at a service center. Retention in the first year is the real challenge, not recruitment. Tareq Khoury: We reallocated the training budget toward the digital skills track. What if we tried an entirely different model, like the Singapore approach? Two of the new graduate hires start in Technology next September. Aisha Al Mansouri: The audit committee wants clearer cost attribution per service. The audit committee wants clearer cost attribution per service. Mostafa Hassan: The incentive program payouts land in the May cycle, so cash flow needs a look. Retention in the first year is the real challenge, not recruitment. We reallocated the training budget toward the digital skills track. Karim Abdelrahman: We reallocated the training budget toward the digital skills track. We still see drop offs at the document upload step on the service center network. The career fair at the university gave us 13 strong candidates. Hassan Raza: The mentorship pairings for the national talent program need refreshing. We reallocated the training budget toward the digital skills track. Let us stick to the standard playbook on this one. Arjun Menon: The Emiratization target for Finance is 5 percent by Q2 and we are close. Hassan Raza: Two of the new graduate hires start in Operations next May. We still see drop offs at the document upload step on the Emiratization dashboard. I volunteered to present this at the town hall next week. The Q4 budget review flagged Finance as 40 percent over on contractor spend. Mariam Al Suwaidi: Two of the new graduate hires start in Finance next November. The Emiratization target for Strategy is 5 percent by Q3 and we are close. Tareq Khoury: I walked through the AI assistant pilot journey myself yesterday and the payment step took four screens. Aisha Al Mansouri: Before we move on, the mentorship pairings for the national talent program need refreshing. The incentive program payouts land in the January cycle, so cash flow needs a look. Procurement wants all purchase requests above the threshold in before March. Mariam Al Suwaidi: The Emiratization target for Human Resources is 32 percent by Q1 and we are close. Two of the new graduate hires start in Operations next April. The career fair at the university gave us 8 strong candidates. Karim Abdelrahman: Coming back to the agenda, the audit committee wants clearer cost attribution per service. Let us grab the whole team for a workshop, it energizes everyone. Hassan Raza: Retention in the first year is the real challenge, not recruitment. Let us just decide in the moment, planning this feels like overkill. We should present the Emiratization dashboard to the director general in October. Karim Abdelrahman: Finance asked every unit to model a 12 percent efficiency scenario. Let us stick to the standard playbook on this one. Residents keep asking for Arabic support in the new the licensing portal flow. Tareq Khoury: On that note, the service centers reported shorter queues since the incentive program update went live. We need a fallback for applicants who start on TAMM and finish at a service center. The Q3 budget review flagged Finance as 5 percent over on contractor spend. We have handled worse, this is manageable. Hassan Raza: The audit committee wants clearer cost attribution per service. Finance asked every unit to model a 19 percent efficiency scenario. Mostafa Hassan: Quickly on the same point, customer happiness scores for the customer happiness survey moved from 73 to 96 this quarter. Mariam Al Suwaidi: Coming back to the agenda, i have been reading about how other governments solve this. We still see drop offs at the document upload step on the customer happiness survey. Tareq Khoury: The incentive program payouts land in the October cycle, so cash flow needs a look. There is a new framework worth piloting before we lock the design. Mostafa Hassan: The audit committee wants clearer cost attribution per service. New tools every quarter just confuse the teams. Customer happiness scores for TAMM moved from 73 to 91 this quarter. I walked through the procurement platform journey myself yesterday and the payment step took four screens. Mariam Al Suwaidi: The audit committee wants clearer cost attribution per service. We reallocated the training budget toward the digital skills track. I sketched an experimental flow over the weekend, want to see it? The vendor promised the Emiratization dashboard fix by July, so we should plan the release notes now. Tareq Khoury: I have been reading about how other governments solve this. The career fair at the university gave us 2 strong candidates. Mostafa Hassan: Two of the new graduate hires start in Technology next March. Karim Abdelrahman: Retention in the first year is the real challenge, not recruitment. Mariam Al Suwaidi: Happy to take that off your plate if you are stretched. Procurement wants all purchase requests above the threshold in before August. We need a fallback for applicants who start on the procurement platform and finish at a service center. Aisha Al Mansouri: On that note, residents keep asking for Arabic support in the new TAMM flow. The mentorship pairings for the national talent program need refreshing. There is a new framework worth piloting before we lock the design. Tareq Khoury: The incentive program payouts land in the October cycle, so cash flow needs a look. The Q1 budget review flagged Strategy as 30 percent over on contractor spend. Mariam Al Suwaidi: Action items are in the tracker, thanks all.