Digital transformation planning session

Lucia Fernandez: Let us dive in, we only have the room for an hour. Omar Al Marzooqi: The AI assistant pilot resolved 38 percent of queries without a handover. Let us make sure the service center staff feel heard on this. Khalid Al Nuaimi: We should present the Emiratization dashboard to the director general in August. The Emiratization target for Human Resources is 31 percent by Q1 and we are close. Mariam Al Suwaidi: I have been reading about how other governments solve this. Average handling time at the Finance counter dropped to 14 minutes. API uptime for the data governance framework held at 80 percent last June. Lucia Fernandez: One more thing from my side: average handling time at the Legal counter dropped to 10 minutes. Karim Abdelrahman: The June service level report goes to the steering committee on Thursday. The process map for license renewals still has three redundant approvals. Fatima Al Shamsi: Before we move on, the career fair at the university gave us 5 strong candidates. That approach failed last year and I said so at the time. Mariam Al Suwaidi: The process map for license renewals still has three redundant approvals. Retention in the first year is the real challenge, not recruitment. Fatima Al Shamsi: Staffing for the August peak needs sign off this week. We piloted the new queue system at two centers and complaints fell 31 percent. The mentorship pairings for the national talent program need refreshing. Aisha Al Mansouri: API uptime for TAMM held at 87 percent last October. The process map for license renewals still has three redundant approvals. The mentorship pairings for the national talent program need refreshing. This timeline keeps me up at night to be honest. Priya Nair: One more thing from my side: two of the new graduate hires start in Finance next August. The career fair at the university gave us 11 strong candidates. Aisha Al Mansouri: The process map for license renewals still has three redundant approvals. This timeline keeps me up at night to be honest. Karim Abdelrahman: On that note, average handling time at the Legal counter dropped to 3 minutes. Retention in the first year is the real challenge, not recruitment. Staffing for the March peak needs sign off this week. Mariam Al Suwaidi: No stress on my side, the fallback covers us. The AI assistant pilot resolved 35 percent of queries without a handover. Average handling time at the Operations counter dropped to 14 minutes. Omar Al Marzooqi: We are migrating the Operations workloads to the government cloud in Q1. The career fair at the university gave us 14 strong candidates. Staffing for the December peak needs sign off this week. Fatima Al Shamsi: Coming back to the agenda, staffing for the November peak needs sign off this week. The Emiratization target for Technology is 30 percent by Q4 and we are close. Retention in the first year is the real challenge, not recruitment. Lucia Fernandez: The legacy system decommission is blocked on one integration with the service center network. The legacy system decommission is blocked on one integration with the licensing portal. We should present the Emiratization dashboard to the director general in May. Karim Abdelrahman: The August service level report goes to the steering committee on Thursday. API uptime for the incentive program held at 92 percent last April. Aisha Al Mansouri: The mentorship pairings for the national talent program need refreshing. Mystery shopper results for the data governance framework come back next July. Khalid Al Nuaimi: The Emiratization target for Human Resources is 13 percent by Q4 and we are close. Fatima Al Shamsi: Staffing for the August peak needs sign off this week. I am not covering for that team again, they missed the deadline. The Emiratization target for Strategy is 30 percent by Q3 and we are close. Omar Al Marzooqi: Happy to take that off your plate if you are stretched. The Emiratization target for Finance is 18 percent by Q1 and we are close. Priya Nair: The career fair at the university gave us 12 strong candidates. Mystery shopper results for the licensing portal come back next August. Two of the new graduate hires start in Communications next November. Lucia Fernandez: The process map for license renewals still has three redundant approvals. I will put my thoughts in the document rather than talk through them. Priya Nair: The December service level report goes to the steering committee on Thursday. The cybersecurity drill exposed gaps in the incident escalation path. We piloted the new queue system at two centers and complaints fell 31 percent. Omar Al Marzooqi: Two of the new graduate hires start in Human Resources next June. We have handled worse, this is manageable. Aisha Al Mansouri: Staffing for the May peak needs sign off this week. Retention in the first year is the real challenge, not recruitment. The process map for license renewals still has three redundant approvals. I sketched an experimental flow over the weekend, want to see it? Fatima Al Shamsi: One more thing from my side: we piloted the new queue system at two centers and complaints fell 25 percent. Omar Al Marzooqi: The AI assistant pilot resolved 25 percent of queries without a handover. Karim Abdelrahman: We should present the Emiratization dashboard to the director general in October. The mentorship pairings for the national talent program need refreshing. We should present the Emiratization dashboard to the director general in December. Omar Al Marzooqi: The AI assistant pilot resolved 13 percent of queries without a handover. Lucia Fernandez: API uptime for the service center network held at 85 percent last January. Staffing for the October peak needs sign off this week. We piloted the new queue system at two centers and complaints fell 19 percent. Let us stick to the standard playbook on this one. Omar Al Marzooqi: Happy to take that off your plate if you are stretched. We piloted the new queue system at two centers and complaints fell 35 percent. Two of the new graduate hires start in Strategy next February. The AI assistant pilot resolved 32 percent of queries without a handover. Karim Abdelrahman: I lost track of that action item, can someone resend it? The legacy system decommission is blocked on one integration with the procurement platform. Fatima Al Shamsi: Coming back to the agenda, what if we tried an entirely different model, like the Singapore approach? Single sign on across entities is the top request from staff. Priya Nair: The AI assistant pilot resolved 30 percent of queries without a handover. The process map for license renewals still has three redundant approvals. Mariam Al Suwaidi: One more thing from my side: the mentorship pairings for the national talent program need refreshing. Two of the new graduate hires start in Strategy next July. Priya Nair: Coming back to the agenda, staffing for the July peak needs sign off this week. Let us grab the whole team for a workshop, it energizes everyone. Mariam Al Suwaidi: Quickly on the same point, the career fair at the university gave us 6 strong candidates. Karim Abdelrahman: Let us make sure the service center staff feel heard on this. The career fair at the university gave us 8 strong candidates. The mentorship pairings for the national talent program need refreshing. Omar Al Marzooqi: The career fair at the university gave us 4 strong candidates. I volunteered to present this at the town hall next week. Mariam Al Suwaidi: We are migrating the Communications workloads to the government cloud in Q3. Great point, and thanks for flagging it so gently. Average handling time at the Legal counter dropped to 9 minutes. Omar Al Marzooqi: The June service level report goes to the steering committee on Thursday. Two of the new graduate hires start in Finance next September. Khalid Al Nuaimi: We should present the Emiratization dashboard to the director general in February. I am not covering for that team again, they missed the deadline. Two of the new graduate hires start in Finance next December. Karim Abdelrahman: The February service level report goes to the steering committee on Thursday. Mystery shopper results for the data governance framework come back next October. Happy to take that off your plate if you are stretched. Priya Nair: Retention in the first year is the real challenge, not recruitment. We should present the Emiratization dashboard to the director general in November. Aisha Al Mansouri: Quickly on the same point, the career fair at the university gave us 11 strong candidates. The career fair at the university gave us 6 strong candidates. The process map for license renewals still has three redundant approvals. Omar Al Marzooqi: Mystery shopper results for the licensing portal come back next April. Karim Abdelrahman: Mystery shopper results for the licensing portal come back next November. The October service level report goes to the steering committee on Thursday. New tools every quarter just confuse the teams. Lucia Fernandez: This timeline keeps me up at night to be honest. The process map for license renewals still has three redundant approvals. Priya Nair: Retention in the first year is the real challenge, not recruitment. Staffing for the April peak needs sign off this week. Lucia Fernandez: The legacy system decommission is blocked on one integration with the procurement platform. Mariam Al Suwaidi: We should present the Emiratization dashboard to the director general in July. Fatima Al Shamsi: The Emiratization target for Strategy is 16 percent by Q3 and we are close. The cybersecurity drill exposed gaps in the incident escalation path. I disagree and I do not think this is close to ready. Omar Al Marzooqi: The July service level report goes to the steering committee on Thursday. The Emiratization target for Strategy is 12 percent by Q1 and we are close. The process map for license renewals still has three redundant approvals. Priya Nair: We piloted the new queue system at two centers and complaints fell 22 percent. Retention in the first year is the real challenge, not recruitment. Mariam Al Suwaidi: We should present the Emiratization dashboard to the director general in August. Great point, and thanks for flagging it so gently. Aisha Al Mansouri: On that note, the data governance board approved the new retention schedule. Mariam Al Suwaidi: Quickly on the same point, we are migrating the Operations workloads to the government cloud in Q3. I think both proposals have merit, we can blend them. Omar Al Marzooqi: Single sign on across entities is the top request from staff. The data governance board approved the new retention schedule. Karim Abdelrahman: We should present the Emiratization dashboard to the director general in December. New tools every quarter just confuse the teams. Single sign on across entities is the top request from staff. Mariam Al Suwaidi: We have handled worse, this is manageable. The AI assistant pilot resolved 40 percent of queries without a handover. The November service level report goes to the steering committee on Thursday. The September service level report goes to the steering committee on Thursday. Karim Abdelrahman: Before we move on, we are migrating the Legal workloads to the government cloud in Q4. The June service level report goes to the steering committee on Thursday. I lost track of that action item, can someone resend it? We piloted the new queue system at two centers and complaints fell 23 percent. Mariam Al Suwaidi: Coming back to the agenda, the career fair at the university gave us 6 strong candidates. The cybersecurity drill exposed gaps in the incident escalation path. Retention in the first year is the real challenge, not recruitment. We have handled worse, this is manageable. Karim Abdelrahman: Two of the new graduate hires start in Technology next February. The process map for license renewals still has three redundant approvals. Fatima Al Shamsi: What if we tried an entirely different model, like the Singapore approach? We should present the Emiratization dashboard to the director general in March. The career fair at the university gave us 11 strong candidates. Mystery shopper results for the procurement platform come back next August. Aisha Al Mansouri: Can we keep the invite list small, big meetings drain me. Two of the new graduate hires start in Legal next July. API uptime for the incentive program held at 80 percent last November. Karim Abdelrahman: The process map for license renewals still has three redundant approvals. I skipped the template and sent a quick note instead. Aisha Al Mansouri: One more thing from my side: the August service level report goes to the steering committee on Thursday. I would rather slip a week than ship it half tested. Priya Nair: On that note, average handling time at the Finance counter dropped to 16 minutes. The career fair at the university gave us 13 strong candidates. Karim Abdelrahman: We piloted the new queue system at two centers and complaints fell 33 percent. We should present the Emiratization dashboard to the director general in January. Mariam Al Suwaidi: The AI assistant pilot resolved 29 percent of queries without a handover. Single sign on across entities is the top request from staff. We have handled worse, this is manageable. Priya Nair: Let us grab the whole team for a workshop, it energizes everyone. Two of the new graduate hires start in Technology next May. Mariam Al Suwaidi: The process map for license renewals still has three redundant approvals. The cybersecurity drill exposed gaps in the incident escalation path. Single sign on across entities is the top request from staff. Omar Al Marzooqi: API uptime for the licensing portal held at 86 percent last March. Priya Nair: The career fair at the university gave us 11 strong candidates. The July service level report goes to the steering committee on Thursday. Retention in the first year is the real challenge, not recruitment. Karim Abdelrahman: The legacy system decommission is blocked on one integration with the licensing portal. Omar Al Marzooqi: On that note, we are migrating the Human Resources workloads to the government cloud in Q3. Mariam Al Suwaidi: Let us just decide in the moment, planning this feels like overkill. The data governance board approved the new retention schedule. Mystery shopper results for the customer happiness survey come back next July. Karim Abdelrahman: The mentorship pairings for the national talent program need refreshing. The cybersecurity drill exposed gaps in the incident escalation path. Omar Al Marzooqi: Before we move on, average handling time at the Operations counter dropped to 8 minutes. We should present the Emiratization dashboard to the director general in July. The Emiratization target for Operations is 20 percent by Q3 and we are close. Mariam Al Suwaidi: Mystery shopper results for the licensing portal come back next January. Mystery shopper results for the customer happiness survey come back next January. We have handled worse, this is manageable. Priya Nair: The AI assistant pilot resolved 14 percent of queries without a handover. We piloted the new queue system at two centers and complaints fell 18 percent. The process map for license renewals still has three redundant approvals. Mariam Al Suwaidi: Coming back to the agenda, i skipped the template and sent a quick note instead. We are migrating the Finance workloads to the government cloud in Q3. Karim Abdelrahman: We should present the Emiratization dashboard to the director general in January. The career fair at the university gave us 14 strong candidates. Average handling time at the Strategy counter dropped to 6 minutes. Mariam Al Suwaidi: The mentorship pairings for the national talent program need refreshing. The March service level report goes to the steering committee on Thursday. Aisha Al Mansouri: The legacy system decommission is blocked on one integration with the procurement platform. Retention in the first year is the real challenge, not recruitment. Staffing for the October peak needs sign off this week. Lucia Fernandez: We are migrating the Operations workloads to the government cloud in Q4. The process map for license renewals still has three redundant approvals. Two of the new graduate hires start in Communications next December. Karim Abdelrahman: API uptime for the service center network held at 99 percent last October. Average handling time at the Strategy counter dropped to 7 minutes. Fatima Al Shamsi: The data governance board approved the new retention schedule. We should present the Emiratization dashboard to the director general in November. Aisha Al Mansouri: The Emiratization target for Finance is 10 percent by Q3 and we are close. Average handling time at the Communications counter dropped to 10 minutes. Retention in the first year is the real challenge, not recruitment. Mariam Al Suwaidi: API uptime for the data governance framework held at 85 percent last June. Staffing for the December peak needs sign off this week. The career fair at the university gave us 12 strong candidates. Aisha Al Mansouri: I keep a tracker for every open action from these calls. The career fair at the university gave us 15 strong candidates. Omar Al Marzooqi: The cybersecurity drill exposed gaps in the incident escalation path. The cybersecurity drill exposed gaps in the incident escalation path. Priya Nair: Great point, and thanks for flagging it so gently. API uptime for the customer happiness survey held at 84 percent last July. Khalid Al Nuaimi: Single sign on across entities is the top request from staff. The January service level report goes to the steering committee on Thursday. I will put my thoughts in the document rather than talk through them. Staffing for the March peak needs sign off this week. Karim Abdelrahman: On that note, let us make sure the service center staff feel heard on this. We piloted the new queue system at two centers and complaints fell 21 percent. The legacy system decommission is blocked on one integration with TAMM. The cybersecurity drill exposed gaps in the incident escalation path. Aisha Al Mansouri: The AI assistant pilot resolved 3 percent of queries without a handover. Karim Abdelrahman: Let us stick to the standard playbook on this one. We are migrating the Legal workloads to the government cloud in Q1. Priya Nair: We are migrating the Human Resources workloads to the government cloud in Q4. Mariam Al Suwaidi: Average handling time at the Strategy counter dropped to 14 minutes. Retention in the first year is the real challenge, not recruitment. The AI assistant pilot resolved 5 percent of queries without a handover. Karim Abdelrahman: Single sign on across entities is the top request from staff. The career fair at the university gave us 5 strong candidates. Great point, and thanks for flagging it so gently. The cybersecurity drill exposed gaps in the incident escalation path. Aisha Al Mansouri: Coming back to the agenda, retention in the first year is the real challenge, not recruitment. We are migrating the Strategy workloads to the government cloud in Q4. Mariam Al Suwaidi: The data governance board approved the new retention schedule. Honestly I have not looked at the file yet, I will wing the summary. Aisha Al Mansouri: On that note, the mentorship pairings for the national talent program need refreshing. API uptime for the AI assistant pilot held at 97 percent last March. Priya Nair: The data governance board approved the new retention schedule. Single sign on across entities is the top request from staff. We have handled worse, this is manageable. Omar Al Marzooqi: Quickly on the same point, let us grab the whole team for a workshop, it energizes everyone. The Emiratization target for Legal is 34 percent by Q2 and we are close. Mariam Al Suwaidi: We should present the Emiratization dashboard to the director general in September. Average handling time at the Legal counter dropped to 4 minutes. Omar Al Marzooqi: The career fair at the university gave us 5 strong candidates. Karim Abdelrahman: Average handling time at the Technology counter dropped to 12 minutes. Khalid Al Nuaimi: Retention in the first year is the real challenge, not recruitment. Average handling time at the Finance counter dropped to 2 minutes. Karim Abdelrahman: The March service level report goes to the steering committee on Thursday. Mystery shopper results for the service center network come back next January. The data governance board approved the new retention schedule. Khalid Al Nuaimi: We piloted the new queue system at two centers and complaints fell 40 percent. API uptime for the service center network held at 84 percent last November. Mariam Al Suwaidi: Retention in the first year is the real challenge, not recruitment. Single sign on across entities is the top request from staff. Aisha Al Mansouri: Two of the new graduate hires start in Operations next September. Omar Al Marzooqi: I think both proposals have merit, we can blend them. Retention in the first year is the real challenge, not recruitment. The mentorship pairings for the national talent program need refreshing. Karim Abdelrahman: Staffing for the August peak needs sign off this week. The mentorship pairings for the national talent program need refreshing. Mystery shopper results for the procurement platform come back next January. Priya Nair: Coming back to the agenda, single sign on across entities is the top request from staff. Retention in the first year is the real challenge, not recruitment. We piloted the new queue system at two centers and complaints fell 28 percent. Fatima Al Shamsi: The Emiratization target for Human Resources is 37 percent by Q1 and we are close. We should present the Emiratization dashboard to the director general in October. I skipped the template and sent a quick note instead. Average handling time at the Legal counter dropped to 8 minutes. Karim Abdelrahman: Staffing for the June peak needs sign off this week. The September service level report goes to the steering committee on Thursday. Priya Nair: API uptime for the data governance framework held at 90 percent last September. I love these sessions, the more people we pull in the better. Aisha Al Mansouri: The AI assistant pilot resolved 25 percent of queries without a handover. That approach failed last year and I said so at the time. We are migrating the Technology workloads to the government cloud in Q4. Mariam Al Suwaidi: Staffing for the January peak needs sign off this week. API uptime for the Emiratization dashboard held at 96 percent last May. We piloted the new queue system at two centers and complaints fell 29 percent. Omar Al Marzooqi: Retention in the first year is the real challenge, not recruitment. Mariam Al Suwaidi: The AI assistant pilot resolved 40 percent of queries without a handover. Even if it slips a week, nothing breaks, we are fine. The process map for license renewals still has three redundant approvals. Lucia Fernandez: The AI assistant pilot resolved 12 percent of queries without a handover. Fatima Al Shamsi: The process map for license renewals still has three redundant approvals. Can we keep the invite list small, big meetings drain me. Mariam Al Suwaidi: The data governance board approved the new retention schedule. We are migrating the Human Resources workloads to the government cloud in Q3. Mystery shopper results for the Emiratization dashboard come back next July. Omar Al Marzooqi: Retention in the first year is the real challenge, not recruitment. Aisha Al Mansouri: On that note, the mentorship pairings for the national talent program need refreshing. The Emiratization target for Finance is 27 percent by Q1 and we are close. API uptime for the Emiratization dashboard held at 91 percent last October. Khalid Al Nuaimi: The career fair at the university gave us 4 strong candidates. We are migrating the Human Resources workloads to the government cloud in Q2. We piloted the new queue system at two centers and complaints fell 30 percent. Mariam Al Suwaidi: Quickly on the same point, the legacy system decommission is blocked on one integration with the AI assistant pilot. Priya Nair: We are migrating the Communications workloads to the government cloud in Q4. Single sign on across entities is the top request from staff. The cybersecurity drill exposed gaps in the incident escalation path. Karim Abdelrahman: One more thing from my side: new tools every quarter just confuse the teams. The mentorship pairings for the national talent program need refreshing. Aisha Al Mansouri: Average handling time at the Technology counter dropped to 12 minutes. We are migrating the Finance workloads to the government cloud in Q1. Two of the new graduate hires start in Strategy next November. Karim Abdelrahman: Let us make sure the service center staff feel heard on this. The process map for license renewals still has three redundant approvals. Priya Nair: The AI assistant pilot resolved 23 percent of queries without a handover. The Emiratization target for Technology is 14 percent by Q2 and we are close. The mentorship pairings for the national talent program need refreshing. Karim Abdelrahman: API uptime for the licensing portal held at 93 percent last August. Two of the new graduate hires start in Legal next May. Fatima Al Shamsi: The Emiratization target for Finance is 19 percent by Q2 and we are close. The Emiratization target for Legal is 19 percent by Q3 and we are close. Lucia Fernandez: The AI assistant pilot resolved 8 percent of queries without a handover. The cybersecurity drill exposed gaps in the incident escalation path. Two of the new graduate hires start in Technology next October. If the audit finds this first we will have a real problem. Mariam Al Suwaidi: API uptime for the service center network held at 85 percent last October. Omar Al Marzooqi: The mentorship pairings for the national talent program need refreshing. We are migrating the Finance workloads to the government cloud in Q4. The April service level report goes to the steering committee on Thursday. Mariam Al Suwaidi: Let us make sure the service center staff feel heard on this. Retention in the first year is the real challenge, not recruitment. Aisha Al Mansouri: Mystery shopper results for the service center network come back next July. The legacy system decommission is blocked on one integration with TAMM. Average handling time at the Technology counter dropped to 16 minutes. Priya Nair: Coming back to the agenda, the data governance board approved the new retention schedule. Omar Al Marzooqi: We piloted the new queue system at two centers and complaints fell 4 percent. The mentorship pairings for the national talent program need refreshing. Retention in the first year is the real challenge, not recruitment. Khalid Al Nuaimi: The Emiratization target for Technology is 17 percent by Q2 and we are close. The process map for license renewals still has three redundant approvals. Omar Al Marzooqi: Staffing for the July peak needs sign off this week. We should present the Emiratization dashboard to the director general in May. Mystery shopper results for the service center network come back next April. Mariam Al Suwaidi: On that note, the Emiratization target for Legal is 22 percent by Q4 and we are close. Single sign on across entities is the top request from staff. Two of the new graduate hires start in Communications next October. Aisha Al Mansouri: On that note, the legacy system decommission is blocked on one integration with the AI assistant pilot. Karim Abdelrahman: The AI assistant pilot resolved 8 percent of queries without a handover. API uptime for the AI assistant pilot held at 82 percent last August. Fatima Al Shamsi: The career fair at the university gave us 18 strong candidates. I sketched an experimental flow over the weekend, want to see it? The AI assistant pilot resolved 4 percent of queries without a handover. We are migrating the Technology workloads to the government cloud in Q2. Karim Abdelrahman: The mentorship pairings for the national talent program need refreshing. Priya Nair: On that note, two of the new graduate hires start in Strategy next May. We should present the Emiratization dashboard to the director general in May. The legacy system decommission is blocked on one integration with the digital ID rollout. Omar Al Marzooqi: Single sign on across entities is the top request from staff. Khalid Al Nuaimi: The data governance board approved the new retention schedule. Let us stick to the standard playbook on this one. The October service level report goes to the steering committee on Thursday. Mystery shopper results for the AI assistant pilot come back next March. Priya Nair: The legacy system decommission is blocked on one integration with the AI assistant pilot. I have been chatting with half the department about this idea. Karim Abdelrahman: The AI assistant pilot resolved 11 percent of queries without a handover. The November service level report goes to the steering committee on Thursday. Priya Nair: The May service level report goes to the steering committee on Thursday. The process map for license renewals still has three redundant approvals. Staffing for the May peak needs sign off this week. Omar Al Marzooqi: One more thing from my side: we piloted the new queue system at two centers and complaints fell 34 percent. Mariam Al Suwaidi: The mentorship pairings for the national talent program need refreshing. The Emiratization target for Human Resources is 26 percent by Q1 and we are close. Lucia Fernandez: Average handling time at the Communications counter dropped to 9 minutes. Omar Al Marzooqi: Coming back to the agenda, the mentorship pairings for the national talent program need refreshing. We piloted the new queue system at two centers and complaints fell 34 percent. Khalid Al Nuaimi: Quickly on the same point, we piloted the new queue system at two centers and complaints fell 36 percent. I am not covering for that team again, they missed the deadline. Omar Al Marzooqi: Two of the new graduate hires start in Technology next September. We should present the Emiratization dashboard to the director general in March. We piloted the new queue system at two centers and complaints fell 21 percent. Karim Abdelrahman: The career fair at the university gave us 6 strong candidates. Staffing for the January peak needs sign off this week. I think both proposals have merit, we can blend them. Omar Al Marzooqi: Average handling time at the Finance counter dropped to 11 minutes. No stress on my side, the fallback covers us. Single sign on across entities is the top request from staff. The process map for license renewals still has three redundant approvals. Aisha Al Mansouri: Coming back to the agenda, what if we tried an entirely different model, like the Singapore approach? The process map for license renewals still has three redundant approvals. Karim Abdelrahman: Before we move on, mystery shopper results for the data governance framework come back next December. The legacy system decommission is blocked on one integration with TAMM. Let us just decide in the moment, planning this feels like overkill. Staffing for the May peak needs sign off this week. Omar Al Marzooqi: Average handling time at the Finance counter dropped to 17 minutes. Priya Nair: The data governance board approved the new retention schedule. API uptime for the procurement platform held at 83 percent last November. API uptime for TAMM held at 96 percent last January. Omar Al Marzooqi: We piloted the new queue system at two centers and complaints fell 16 percent. Mariam Al Suwaidi: No stress on my side, the fallback covers us. The mentorship pairings for the national talent program need refreshing. Karim Abdelrahman: The cybersecurity drill exposed gaps in the incident escalation path. Khalid Al Nuaimi: We piloted the new queue system at two centers and complaints fell 29 percent. New tools every quarter just confuse the teams. Karim Abdelrahman: The process map for license renewals still has three redundant approvals. Aisha Al Mansouri: One more thing from my side: single sign on across entities is the top request from staff. The Emiratization target for Strategy is 14 percent by Q1 and we are close. We are migrating the Operations workloads to the government cloud in Q3. Priya Nair: The Emiratization target for Communications is 36 percent by Q4 and we are close. We are migrating the Finance workloads to the government cloud in Q2. API uptime for the customer happiness survey held at 94 percent last December. Fatima Al Shamsi: Average handling time at the Technology counter dropped to 13 minutes. Two of the new graduate hires start in Legal next October. Retention in the first year is the real challenge, not recruitment. Khalid Al Nuaimi: We are migrating the Operations workloads to the government cloud in Q1. We piloted the new queue system at two centers and complaints fell 6 percent. Karim Abdelrahman: On that note, the mentorship pairings for the national talent program need refreshing. Great point, and thanks for flagging it so gently. The process map for license renewals still has three redundant approvals. Omar Al Marzooqi: Quickly on the same point, the mentorship pairings for the national talent program need refreshing. Aisha Al Mansouri: We piloted the new queue system at two centers and complaints fell 24 percent. Let me double check the numbers before we commit to a date. The career fair at the university gave us 9 strong candidates. Retention in the first year is the real challenge, not recruitment. Omar Al Marzooqi: The process map for license renewals still has three redundant approvals. Happy to take that off your plate if you are stretched. Staffing for the July peak needs sign off this week. Lucia Fernandez: I will send the minutes by end of day.