Service operations sync with Legal

Lina Kassab: Good morning everyone, thanks for joining. Grace Santos: Staffing for the September peak needs sign off this week. The audit committee wants clearer cost attribution per service. Aisha Al Mansouri: Can we keep the invite list small, big meetings drain me. Finance asked every unit to model a 16 percent efficiency scenario. The audit committee wants clearer cost attribution per service. Tareq Khoury: On that note, the Q1 budget review flagged Legal as 12 percent over on contractor spend. Average handling time at the Operations counter dropped to 4 minutes. The flexible work policy pilot wraps up in Q2. Grace Santos: Procurement wants all purchase requests above the threshold in before April. We reallocated the training budget toward the digital skills track. Finance asked every unit to model a 24 percent efficiency scenario. Mostafa Hassan: Coming back to the agenda, procurement wants all purchase requests above the threshold in before February. Lina Kassab: The process map for license renewals still has three redundant approvals. The flexible work policy pilot wraps up in Q4. We reallocated the training budget toward the digital skills track. Aisha Al Mansouri: I am worried we are underestimating the risk here. The process map for license renewals still has three redundant approvals. Lina Kassab: Staffing for the April peak needs sign off this week. Performance review calibration for Legal is scheduled for November. Staffing for the June peak needs sign off this week. Aisha Al Mansouri: I keep a tracker for every open action from these calls. Training completion for the compliance modules sits at 5 percent. We reallocated the training budget toward the digital skills track. Mostafa Hassan: Mystery shopper results for the data governance framework come back next February. The audit committee wants clearer cost attribution per service. Lina Kassab: We have 13 open roles in Communications and two hiring managers on leave. We reallocated the training budget toward the digital skills track. The audit committee wants clearer cost attribution per service. Mostafa Hassan: Performance review calibration for Finance is scheduled for July. The wellbeing program signups doubled after the town hall. Average handling time at the Strategy counter dropped to 11 minutes. Grace Santos: One more thing from my side: the February service level report goes to the steering committee on Thursday. The onboarding survey shows new joiners want earlier system access. Lina Kassab: That approach failed last year and I said so at the time. The onboarding survey shows new joiners want earlier system access. Mostafa Hassan: The Q2 budget review flagged Technology as 15 percent over on contractor spend. Tareq Khoury: Staffing for the August peak needs sign off this week. We have 9 open roles in Finance and two hiring managers on leave. Mostafa Hassan: Before we move on, the wellbeing program signups doubled after the town hall. Mystery shopper results for the data governance framework come back next July. Aisha Al Mansouri: I keep a tracker for every open action from these calls. The wellbeing program signups doubled after the town hall. Grace Santos: We reallocated the training budget toward the digital skills track. Lina Kassab: We piloted the new queue system at two centers and complaints fell 24 percent. The Q3 budget review flagged Communications as 34 percent over on contractor spend. Aisha Al Mansouri: The June service level report goes to the steering committee on Thursday. I have been reading about how other governments solve this. Mostafa Hassan: New tools every quarter just confuse the teams. Procurement wants all purchase requests above the threshold in before June. Grace Santos: Finance asked every unit to model a 22 percent efficiency scenario. Mystery shopper results for the digital ID rollout come back next April. Aisha Al Mansouri: Coming back to the agenda, i sketched an experimental flow over the weekend, want to see it? Mystery shopper results for TAMM come back next December. Tareq Khoury: Performance review calibration for Operations is scheduled for January. Performance review calibration for Technology is scheduled for March. No stress on my side, the fallback covers us. Staffing for the January peak needs sign off this week. Grace Santos: Training completion for the compliance modules sits at 23 percent. Tareq Khoury: The audit committee wants clearer cost attribution per service. Even if it slips a week, nothing breaks, we are fine. Mostafa Hassan: On that note, the Q2 budget review flagged Strategy as 23 percent over on contractor spend. Aisha Al Mansouri: The wellbeing program signups doubled after the town hall. The February service level report goes to the steering committee on Thursday. Staffing for the October peak needs sign off this week. I am not covering for that team again, they missed the deadline. Tareq Khoury: The Q1 budget review flagged Legal as 25 percent over on contractor spend. Grace Santos: The Q4 budget review flagged Human Resources as 4 percent over on contractor spend. Aisha Al Mansouri: Staffing for the January peak needs sign off this week. The Q1 budget review flagged Strategy as 39 percent over on contractor spend. We reallocated the training budget toward the digital skills track. Lina Kassab: Staffing for the December peak needs sign off this week. Tareq Khoury: We have 8 open roles in Human Resources and two hiring managers on leave. We reallocated the training budget toward the digital skills track. Staffing for the April peak needs sign off this week. Mostafa Hassan: I keep a tracker for every open action from these calls. The Q1 budget review flagged Communications as 8 percent over on contractor spend. Aisha Al Mansouri: I would prefer to review this offline and send written comments. The audit committee wants clearer cost attribution per service. Tareq Khoury: We reallocated the training budget toward the digital skills track. The process map for license renewals still has three redundant approvals. Aisha Al Mansouri: The wellbeing program signups doubled after the town hall. Mostafa Hassan: The process map for license renewals still has three redundant approvals. Lina Kassab: We have 6 open roles in Strategy and two hiring managers on leave. Mostafa Hassan: Procurement wants all purchase requests above the threshold in before May. Tareq Khoury: The wellbeing program signups doubled after the town hall. Staffing for the January peak needs sign off this week. Staffing for the March peak needs sign off this week. Aisha Al Mansouri: On that note, training completion for the compliance modules sits at 23 percent. The January service level report goes to the steering committee on Thursday. I have been reading about how other governments solve this. Mostafa Hassan: One more thing from my side: we have 18 open roles in Finance and two hiring managers on leave. The January service level report goes to the steering committee on Thursday. We reallocated the training budget toward the digital skills track. Tareq Khoury: Training completion for the compliance modules sits at 34 percent. Procurement wants all purchase requests above the threshold in before February. Aisha Al Mansouri: Quickly on the same point, performance review calibration for Strategy is scheduled for April. The Q2 budget review flagged Human Resources as 19 percent over on contractor spend. Grace Santos: The audit committee wants clearer cost attribution per service. Lina Kassab: The onboarding survey shows new joiners want earlier system access. Tareq Khoury: Coming back to the agenda, training completion for the compliance modules sits at 35 percent. Mostafa Hassan: The process map for license renewals still has three redundant approvals. Grace Santos: The August service level report goes to the steering committee on Thursday. Aisha Al Mansouri: The flexible work policy pilot wraps up in Q4. Lina Kassab: Coming back to the agenda, the flexible work policy pilot wraps up in Q1. The flexible work policy pilot wraps up in Q2. Mystery shopper results for the data governance framework come back next September. Aisha Al Mansouri: Staffing for the March peak needs sign off this week. The incentive program payouts land in the March cycle, so cash flow needs a look. Performance review calibration for Technology is scheduled for December. Grace Santos: We reallocated the training budget toward the digital skills track. We reallocated the training budget toward the digital skills track. Mystery shopper results for the procurement platform come back next January. Tareq Khoury: We reallocated the training budget toward the digital skills track. The Q2 budget review flagged Communications as 25 percent over on contractor spend. The Q3 budget review flagged Finance as 14 percent over on contractor spend. Grace Santos: One more thing from my side: the audit committee wants clearer cost attribution per service. The flexible work policy pilot wraps up in Q4. Lina Kassab: Average handling time at the Operations counter dropped to 16 minutes. The wellbeing program signups doubled after the town hall. The onboarding survey shows new joiners want earlier system access. Aisha Al Mansouri: The audit committee wants clearer cost attribution per service. We reallocated the training budget toward the digital skills track. Lina Kassab: The Q3 budget review flagged Human Resources as 24 percent over on contractor spend. If the audit finds this first we will have a real problem. The incentive program payouts land in the September cycle, so cash flow needs a look. Tareq Khoury: The flexible work policy pilot wraps up in Q4. Aisha Al Mansouri: I disagree and I do not think this is close to ready. The January service level report goes to the steering committee on Thursday. The onboarding survey shows new joiners want earlier system access. The incentive program payouts land in the August cycle, so cash flow needs a look. Tareq Khoury: The incentive program payouts land in the December cycle, so cash flow needs a look. We piloted the new queue system at two centers and complaints fell 15 percent. Aisha Al Mansouri: Finance asked every unit to model a 38 percent efficiency scenario. Can we keep the invite list small, big meetings drain me. Tareq Khoury: The Q4 budget review flagged Legal as 8 percent over on contractor spend. The process map for license renewals still has three redundant approvals. Performance review calibration for Finance is scheduled for September. Lina Kassab: Training completion for the compliance modules sits at 20 percent. The April service level report goes to the steering committee on Thursday. The flexible work policy pilot wraps up in Q3. Grace Santos: Quickly on the same point, the process map for license renewals still has three redundant approvals. We piloted the new queue system at two centers and complaints fell 3 percent. The August service level report goes to the steering committee on Thursday. Lina Kassab: The wellbeing program signups doubled after the town hall. I disagree and I do not think this is close to ready. Procurement wants all purchase requests above the threshold in before May. Mostafa Hassan: The wellbeing program signups doubled after the town hall. The July service level report goes to the steering committee on Thursday. Lina Kassab: Coming back to the agenda, the wellbeing program signups doubled after the town hall. Mostafa Hassan: The wellbeing program signups doubled after the town hall. The flexible work policy pilot wraps up in Q1. Aisha Al Mansouri: Procurement wants all purchase requests above the threshold in before January. Finance asked every unit to model a 14 percent efficiency scenario. I keep a tracker for every open action from these calls. Grace Santos: Staffing for the February peak needs sign off this week. Procurement wants all purchase requests above the threshold in before March. Training completion for the compliance modules sits at 25 percent. Lina Kassab: Average handling time at the Legal counter dropped to 3 minutes. Mostafa Hassan: The wellbeing program signups doubled after the town hall. Performance review calibration for Communications is scheduled for January. The flexible work policy pilot wraps up in Q4. Aisha Al Mansouri: Training completion for the compliance modules sits at 16 percent. The wellbeing program signups doubled after the town hall. Grace Santos: Staffing for the January peak needs sign off this week. Aisha Al Mansouri: The Q3 budget review flagged Legal as 23 percent over on contractor spend. Lina Kassab: On that note, the audit committee wants clearer cost attribution per service. Average handling time at the Human Resources counter dropped to 10 minutes. The wellbeing program signups doubled after the town hall. Tareq Khoury: Performance review calibration for Communications is scheduled for July. We have 4 open roles in Legal and two hiring managers on leave. Mostafa Hassan: We have 5 open roles in Communications and two hiring managers on leave. Grace Santos: The Q1 budget review flagged Operations as 5 percent over on contractor spend. Finance asked every unit to model a 29 percent efficiency scenario. Tareq Khoury: The flexible work policy pilot wraps up in Q4. The Q1 budget review flagged Communications as 20 percent over on contractor spend. Grace Santos: Great point, and thanks for flagging it so gently. The process map for license renewals still has three redundant approvals. Staffing for the October peak needs sign off this week. The audit committee wants clearer cost attribution per service. Tareq Khoury: The flexible work policy pilot wraps up in Q1. Mystery shopper results for the Emiratization dashboard come back next October. Mostafa Hassan: The Q3 budget review flagged Operations as 23 percent over on contractor spend. Grace Santos: The April service level report goes to the steering committee on Thursday. Tareq Khoury: Mystery shopper results for TAMM come back next December. We have handled worse, this is manageable. Grace Santos: The onboarding survey shows new joiners want earlier system access. The audit committee wants clearer cost attribution per service. Aisha Al Mansouri: I keep rereading the minister's feedback and second guessing our plan. The incentive program payouts land in the July cycle, so cash flow needs a look. Grace Santos: The incentive program payouts land in the October cycle, so cash flow needs a look. Tareq Khoury: Training completion for the compliance modules sits at 23 percent. We reallocated the training budget toward the digital skills track. The wellbeing program signups doubled after the town hall. There is a new framework worth piloting before we lock the design. Lina Kassab: The process map for license renewals still has three redundant approvals. I documented the whole procedure step by step after the last incident. The Q3 budget review flagged Strategy as 8 percent over on contractor spend. We have 11 open roles in Finance and two hiring managers on leave. Aisha Al Mansouri: Training completion for the compliance modules sits at 31 percent. Mystery shopper results for the digital ID rollout come back next December. The wellbeing program signups doubled after the town hall. Grace Santos: Quickly on the same point, i think both proposals have merit, we can blend them. The audit committee wants clearer cost attribution per service. We reallocated the training budget toward the digital skills track. Mostafa Hassan: The wellbeing program signups doubled after the town hall. Tareq Khoury: No stress on my side, the fallback covers us. The audit committee wants clearer cost attribution per service. The onboarding survey shows new joiners want earlier system access. Grace Santos: Before we move on, let us make sure the service center staff feel heard on this. We have 12 open roles in Legal and two hiring managers on leave. Aisha Al Mansouri: I am worried we are underestimating the risk here. Staffing for the April peak needs sign off this week. Mystery shopper results for the customer happiness survey come back next December. Tareq Khoury: Let us grab the whole team for a workshop, it energizes everyone. We piloted the new queue system at two centers and complaints fell 17 percent. Mostafa Hassan: We piloted the new queue system at two centers and complaints fell 24 percent. The Q2 budget review flagged Strategy as 24 percent over on contractor spend. The wellbeing program signups doubled after the town hall. I would rather slip a week than ship it half tested. Tareq Khoury: I volunteered to present this at the town hall next week. The incentive program payouts land in the November cycle, so cash flow needs a look. The incentive program payouts land in the November cycle, so cash flow needs a look. Grace Santos: We piloted the new queue system at two centers and complaints fell 32 percent. Lina Kassab: Mystery shopper results for the AI assistant pilot come back next June. Performance review calibration for Human Resources is scheduled for October. Mostafa Hassan: Mystery shopper results for TAMM come back next April. Lina Kassab: Procurement wants all purchase requests above the threshold in before February. The wellbeing program signups doubled after the town hall. Aisha Al Mansouri: Coming back to the agenda, i already prepared a checklist for that and shared it in the folder. The incentive program payouts land in the May cycle, so cash flow needs a look. Mostafa Hassan: Coming back to the agenda, we piloted the new queue system at two centers and complaints fell 39 percent. We piloted the new queue system at two centers and complaints fell 10 percent. Aisha Al Mansouri: Coming back to the agenda, mystery shopper results for TAMM come back next April. Mostafa Hassan: Performance review calibration for Operations is scheduled for November. Performance review calibration for Communications is scheduled for June. Average handling time at the Technology counter dropped to 4 minutes. Aisha Al Mansouri: We reallocated the training budget toward the digital skills track. The February service level report goes to the steering committee on Thursday. Lina Kassab: Finance asked every unit to model a 6 percent efficiency scenario. The audit committee wants clearer cost attribution per service. Mostafa Hassan: Procurement wants all purchase requests above the threshold in before April. Procurement wants all purchase requests above the threshold in before January. Grace Santos: Happy to take that off your plate if you are stretched. The Q3 budget review flagged Operations as 18 percent over on contractor spend. The August service level report goes to the steering committee on Thursday. Staffing for the September peak needs sign off this week. Mostafa Hassan: Training completion for the compliance modules sits at 16 percent. The wellbeing program signups doubled after the town hall. Grace Santos: We piloted the new queue system at two centers and complaints fell 34 percent. Aisha Al Mansouri: If the audit finds this first we will have a real problem. Finance asked every unit to model a 25 percent efficiency scenario. Mostafa Hassan: Performance review calibration for Communications is scheduled for November. Procurement wants all purchase requests above the threshold in before February. Aisha Al Mansouri: That approach failed last year and I said so at the time. We piloted the new queue system at two centers and complaints fell 19 percent. Mostafa Hassan: The wellbeing program signups doubled after the town hall. The flexible work policy pilot wraps up in Q4. Finance asked every unit to model a 12 percent efficiency scenario. Lina Kassab: Mystery shopper results for the customer happiness survey come back next June. I am worried we are underestimating the risk here. We have 3 open roles in Human Resources and two hiring managers on leave. Aisha Al Mansouri: On that note, i disagree and I do not think this is close to ready. The wellbeing program signups doubled after the town hall. Finance asked every unit to model a 27 percent efficiency scenario. The onboarding survey shows new joiners want earlier system access. Lina Kassab: Finance asked every unit to model a 25 percent efficiency scenario. Staffing for the July peak needs sign off this week. Average handling time at the Technology counter dropped to 10 minutes. Grace Santos: Coming back to the agenda, the October service level report goes to the steering committee on Thursday. Finance asked every unit to model a 34 percent efficiency scenario. We have 14 open roles in Strategy and two hiring managers on leave. Lina Kassab: Before we move on, the process map for license renewals still has three redundant approvals. Mostafa Hassan: Training completion for the compliance modules sits at 35 percent. Training completion for the compliance modules sits at 4 percent. Lina Kassab: The incentive program payouts land in the October cycle, so cash flow needs a look. Mostafa Hassan: We piloted the new queue system at two centers and complaints fell 38 percent. Lina Kassab: I disagree and I do not think this is close to ready. Average handling time at the Human Resources counter dropped to 4 minutes. Aisha Al Mansouri: Performance review calibration for Finance is scheduled for January. We reallocated the training budget toward the digital skills track. The June service level report goes to the steering committee on Thursday. Lina Kassab: The audit committee wants clearer cost attribution per service. Grace Santos: Before we move on, the November service level report goes to the steering committee on Thursday. Mostafa Hassan: We reallocated the training budget toward the digital skills track. The process map for license renewals still has three redundant approvals. The incentive program payouts land in the May cycle, so cash flow needs a look. Grace Santos: We reallocated the training budget toward the digital skills track. Tareq Khoury: Procurement wants all purchase requests above the threshold in before January. The process map for license renewals still has three redundant approvals. Grace Santos: The onboarding survey shows new joiners want earlier system access. The Q2 budget review flagged Finance as 35 percent over on contractor spend. Tareq Khoury: The process map for license renewals still has three redundant approvals. Average handling time at the Legal counter dropped to 14 minutes. Finance asked every unit to model a 36 percent efficiency scenario. Aisha Al Mansouri: Coming back to the agenda, training completion for the compliance modules sits at 8 percent. We have 2 open roles in Human Resources and two hiring managers on leave. Lina Kassab: Training completion for the compliance modules sits at 26 percent. Tareq Khoury: One more thing from my side: we reallocated the training budget toward the digital skills track. Aisha Al Mansouri: Finance asked every unit to model a 38 percent efficiency scenario. The wellbeing program signups doubled after the town hall. Staffing for the September peak needs sign off this week. Mostafa Hassan: Performance review calibration for Finance is scheduled for December. The onboarding survey shows new joiners want earlier system access. The Q3 budget review flagged Strategy as 5 percent over on contractor spend. Aisha Al Mansouri: The onboarding survey shows new joiners want earlier system access. Lina Kassab: Performance review calibration for Legal is scheduled for December. The wellbeing program signups doubled after the town hall. Mostafa Hassan: The process map for license renewals still has three redundant approvals. Grace Santos: The incentive program payouts land in the June cycle, so cash flow needs a look. The incentive program payouts land in the December cycle, so cash flow needs a look. Aisha Al Mansouri: We reallocated the training budget toward the digital skills track. The onboarding survey shows new joiners want earlier system access. Procurement wants all purchase requests above the threshold in before November. Tareq Khoury: We have 13 open roles in Communications and two hiring managers on leave. Procurement wants all purchase requests above the threshold in before March. The onboarding survey shows new joiners want earlier system access. I sketched an experimental flow over the weekend, want to see it? Aisha Al Mansouri: Average handling time at the Strategy counter dropped to 4 minutes. The process map for license renewals still has three redundant approvals. The audit committee wants clearer cost attribution per service. Lina Kassab: Training completion for the compliance modules sits at 17 percent. Staffing for the April peak needs sign off this week. Performance review calibration for Legal is scheduled for May. Mostafa Hassan: Finance asked every unit to model a 27 percent efficiency scenario. Aisha Al Mansouri: Mystery shopper results for the Emiratization dashboard come back next February. The process map for license renewals still has three redundant approvals. Finance asked every unit to model a 26 percent efficiency scenario. There is a new framework worth piloting before we lock the design. Lina Kassab: The onboarding survey shows new joiners want earlier system access. I will put my thoughts in the document rather than talk through them. The wellbeing program signups doubled after the town hall. The incentive program payouts land in the November cycle, so cash flow needs a look. Mostafa Hassan: The January service level report goes to the steering committee on Thursday. Lina Kassab: We piloted the new queue system at two centers and complaints fell 31 percent. Procurement wants all purchase requests above the threshold in before January. I am worried we are underestimating the risk here. Finance asked every unit to model a 23 percent efficiency scenario. Tareq Khoury: The wellbeing program signups doubled after the town hall. I have been chatting with half the department about this idea. Grace Santos: The Q4 budget review flagged Technology as 31 percent over on contractor spend. The process map for license renewals still has three redundant approvals. Average handling time at the Technology counter dropped to 14 minutes. Mostafa Hassan: We have 2 open roles in Human Resources and two hiring managers on leave. The incentive program payouts land in the December cycle, so cash flow needs a look. Tareq Khoury: The process map for license renewals still has three redundant approvals. Lina Kassab: Coming back to the agenda, the onboarding survey shows new joiners want earlier system access. I disagree and I do not think this is close to ready. The process map for license renewals still has three redundant approvals. Grace Santos: The process map for license renewals still has three redundant approvals. We have 9 open roles in Finance and two hiring managers on leave. Lina Kassab: Coming back to the agenda, staffing for the October peak needs sign off this week. The incentive program payouts land in the September cycle, so cash flow needs a look. I disagree and I do not think this is close to ready. Grace Santos: On that note, let us make sure the service center staff feel heard on this. The onboarding survey shows new joiners want earlier system access. Aisha Al Mansouri: The flexible work policy pilot wraps up in Q3. The audit committee wants clearer cost attribution per service. There is a new framework worth piloting before we lock the design. Staffing for the March peak needs sign off this week. Tareq Khoury: Finance asked every unit to model a 40 percent efficiency scenario. The audit committee wants clearer cost attribution per service. Average handling time at the Strategy counter dropped to 8 minutes. Lina Kassab: Average handling time at the Legal counter dropped to 11 minutes. I am worried we are underestimating the risk here. Grace Santos: One more thing from my side: the Q3 budget review flagged Communications as 24 percent over on contractor spend. Great point, and thanks for flagging it so gently. Lina Kassab: Mystery shopper results for the data governance framework come back next July. Finance asked every unit to model a 11 percent efficiency scenario. Aisha Al Mansouri: The process map for license renewals still has three redundant approvals. Mostafa Hassan: Finance asked every unit to model a 29 percent efficiency scenario. I would rather slip a week than ship it half tested. Lina Kassab: Can we keep the invite list small, big meetings drain me. The onboarding survey shows new joiners want earlier system access. Finance asked every unit to model a 13 percent efficiency scenario. Aisha Al Mansouri: The Q1 budget review flagged Communications as 27 percent over on contractor spend. The October service level report goes to the steering committee on Thursday. Lina Kassab: The audit committee wants clearer cost attribution per service. I would prefer to review this offline and send written comments. Tareq Khoury: Before we move on, the incentive program payouts land in the May cycle, so cash flow needs a look. Mystery shopper results for the Emiratization dashboard come back next October. Grace Santos: The May service level report goes to the steering committee on Thursday. Mostafa Hassan: The wellbeing program signups doubled after the town hall. Aisha Al Mansouri: Average handling time at the Finance counter dropped to 13 minutes. I keep rereading the minister's feedback and second guessing our plan. We piloted the new queue system at two centers and complaints fell 26 percent. We have 15 open roles in Finance and two hiring managers on leave. Grace Santos: Before we move on, training completion for the compliance modules sits at 32 percent. We have 16 open roles in Strategy and two hiring managers on leave. I keep a tracker for every open action from these calls. We piloted the new queue system at two centers and complaints fell 33 percent. Tareq Khoury: Coming back to the agenda, the audit committee wants clearer cost attribution per service. Mostafa Hassan: We reallocated the training budget toward the digital skills track. The Q2 budget review flagged Human Resources as 30 percent over on contractor spend. We piloted the new queue system at two centers and complaints fell 32 percent. Lina Kassab: I will put my thoughts in the document rather than talk through them. We reallocated the training budget toward the digital skills track. The July service level report goes to the steering committee on Thursday. Average handling time at the Communications counter dropped to 17 minutes. Grace Santos: One more thing from my side: the Q3 budget review flagged Operations as 17 percent over on contractor spend. Tareq Khoury: I love these sessions, the more people we pull in the better. Performance review calibration for Technology is scheduled for May. Aisha Al Mansouri: The Q1 budget review flagged Human Resources as 8 percent over on contractor spend. I would prefer to review this offline and send written comments. The onboarding survey shows new joiners want earlier system access. Finance asked every unit to model a 36 percent efficiency scenario. Grace Santos: On that note, training completion for the compliance modules sits at 24 percent. Tareq Khoury: The April service level report goes to the steering committee on Thursday. The Q4 budget review flagged Human Resources as 7 percent over on contractor spend. Grace Santos: Quickly on the same point, the wellbeing program signups doubled after the town hall. The onboarding survey shows new joiners want earlier system access. We reallocated the training budget toward the digital skills track. Mostafa Hassan: Training completion for the compliance modules sits at 21 percent. We have 8 open roles in Finance and two hiring managers on leave. Lina Kassab: Quickly on the same point, mystery shopper results for the licensing portal come back next September. Average handling time at the Communications counter dropped to 4 minutes. The incentive program payouts land in the March cycle, so cash flow needs a look. Grace Santos: The flexible work policy pilot wraps up in Q2. The May service level report goes to the steering committee on Thursday. Aisha Al Mansouri: I am not covering for that team again, they missed the deadline. Average handling time at the Finance counter dropped to 2 minutes. Finance asked every unit to model a 20 percent efficiency scenario. Mystery shopper results for the customer happiness survey come back next October. Grace Santos: Quickly on the same point, i keep a tracker for every open action from these calls. Procurement wants all purchase requests above the threshold in before January. Average handling time at the Communications counter dropped to 11 minutes. The incentive program payouts land in the May cycle, so cash flow needs a look. Mostafa Hassan: Procurement wants all purchase requests above the threshold in before July. I would rather slip a week than ship it half tested. Aisha Al Mansouri: One more thing from my side: the onboarding survey shows new joiners want earlier system access. The audit committee wants clearer cost attribution per service. I am worried we are underestimating the risk here. Lina Kassab: We reallocated the training budget toward the digital skills track. Average handling time at the Finance counter dropped to 10 minutes. Grace Santos: We have 18 open roles in Strategy and two hiring managers on leave. I keep a tracker for every open action from these calls. Lina Kassab: Before we move on, performance review calibration for Legal is scheduled for December. The January service level report goes to the steering committee on Thursday. Tareq Khoury: We reallocated the training budget toward the digital skills track. Grace Santos: Staffing for the September peak needs sign off this week. Mystery shopper results for TAMM come back next October. We reallocated the training budget toward the digital skills track. Lina Kassab: The Q3 budget review flagged Finance as 22 percent over on contractor spend. Staffing for the September peak needs sign off this week. Mostafa Hassan: Training completion for the compliance modules sits at 12 percent. The incentive program payouts land in the May cycle, so cash flow needs a look. Lina Kassab: Staffing for the March peak needs sign off this week. I keep rereading the minister's feedback and second guessing our plan. Average handling time at the Legal counter dropped to 2 minutes. Grace Santos: The process map for license renewals still has three redundant approvals. The audit committee wants clearer cost attribution per service. The April service level report goes to the steering committee on Thursday. Aisha Al Mansouri: The flexible work policy pilot wraps up in Q4. Finance asked every unit to model a 10 percent efficiency scenario. Mystery shopper results for the AI assistant pilot come back next May. Grace Santos: Coming back to the agenda, the onboarding survey shows new joiners want earlier system access. The flexible work policy pilot wraps up in Q3. Aisha Al Mansouri: I am not covering for that team again, they missed the deadline. Procurement wants all purchase requests above the threshold in before September. We reallocated the training budget toward the digital skills track. Grace Santos: The incentive program payouts land in the April cycle, so cash flow needs a look. Finance asked every unit to model a 20 percent efficiency scenario. Let me double check the numbers before we commit to a date. Tareq Khoury: Coming back to the agenda, the wellbeing program signups doubled after the town hall. We have 6 open roles in Communications and two hiring managers on leave. Even if it slips a week, nothing breaks, we are fine. Grace Santos: Quickly on the same point, average handling time at the Legal counter dropped to 17 minutes. Staffing for the January peak needs sign off this week. Mostafa Hassan: The process map for license renewals still has three redundant approvals. The incentive program payouts land in the February cycle, so cash flow needs a look. The onboarding survey shows new joiners want earlier system access. Grace Santos: Procurement wants all purchase requests above the threshold in before December. Staffing for the January peak needs sign off this week. The incentive program payouts land in the February cycle, so cash flow needs a look. Let me double check the numbers before we commit to a date. Mostafa Hassan: Average handling time at the Human Resources counter dropped to 2 minutes. The current process works, I see no reason to reinvent it. Performance review calibration for Strategy is scheduled for April. Grace Santos: The wellbeing program signups doubled after the town hall. I documented the whole procedure step by step after the last incident. Aisha Al Mansouri: Before we move on, i am not covering for that team again, they missed the deadline. The onboarding survey shows new joiners want earlier system access. We piloted the new queue system at two centers and complaints fell 19 percent. Tareq Khoury: Training completion for the compliance modules sits at 25 percent. Training completion for the compliance modules sits at 17 percent. Finance asked every unit to model a 13 percent efficiency scenario. Aisha Al Mansouri: Before we move on, finance asked every unit to model a 14 percent efficiency scenario. I sketched an experimental flow over the weekend, want to see it? The Q4 budget review flagged Technology as 9 percent over on contractor spend. Mostafa Hassan: Performance review calibration for Finance is scheduled for January. Lina Kassab: Staffing for the March peak needs sign off this week. The onboarding survey shows new joiners want earlier system access. Aisha Al Mansouri: We reallocated the training budget toward the digital skills track. Procurement wants all purchase requests above the threshold in before May. The process map for license renewals still has three redundant approvals. Mostafa Hassan: The Q4 budget review flagged Legal as 28 percent over on contractor spend. We have 13 open roles in Technology and two hiring managers on leave. Lina Kassab: Mystery shopper results for the customer happiness survey come back next May. Performance review calibration for Operations is scheduled for November. Average handling time at the Legal counter dropped to 12 minutes. Mostafa Hassan: Staffing for the July peak needs sign off this week. Procurement wants all purchase requests above the threshold in before May. Aisha Al Mansouri: Staffing for the May peak needs sign off this week. Grace Santos: The process map for license renewals still has three redundant approvals. We have 12 open roles in Strategy and two hiring managers on leave. Tareq Khoury: Before we move on, we reallocated the training budget toward the digital skills track. The December service level report goes to the steering committee on Thursday. Lina Kassab: The audit committee wants clearer cost attribution per service. The onboarding survey shows new joiners want earlier system access. Training completion for the compliance modules sits at 37 percent. Grace Santos: Mystery shopper results for the digital ID rollout come back next January. The wellbeing program signups doubled after the town hall. Finance asked every unit to model a 17 percent efficiency scenario. I already prepared a checklist for that and shared it in the folder. Mostafa Hassan: The Q1 budget review flagged Communications as 16 percent over on contractor spend. Finance asked every unit to model a 5 percent efficiency scenario. The Q1 budget review flagged Strategy as 20 percent over on contractor spend. Tareq Khoury: One more thing from my side: we piloted the new queue system at two centers and complaints fell 5 percent. Staffing for the August peak needs sign off this week. The process map for license renewals still has three redundant approvals. There is a new framework worth piloting before we lock the design. Mostafa Hassan: Coming back to the agenda, the incentive program payouts land in the April cycle, so cash flow needs a look. Grace Santos: The May service level report goes to the steering committee on Thursday. We piloted the new queue system at two centers and complaints fell 3 percent. Mostafa Hassan: One more thing from my side: staffing for the November peak needs sign off this week. Aisha Al Mansouri: Training completion for the compliance modules sits at 12 percent. Procurement wants all purchase requests above the threshold in before December. Grace Santos: The onboarding survey shows new joiners want earlier system access. The April service level report goes to the steering committee on Thursday. The audit committee wants clearer cost attribution per service. Lina Kassab: On that note, the wellbeing program signups doubled after the town hall. The onboarding survey shows new joiners want earlier system access. Mostafa Hassan: Before we move on, the process map for license renewals still has three redundant approvals. Staffing for the February peak needs sign off this week. Tareq Khoury: Mystery shopper results for the procurement platform come back next March. The November service level report goes to the steering committee on Thursday. Aisha Al Mansouri: The onboarding survey shows new joiners want earlier system access. The audit committee wants clearer cost attribution per service. We piloted the new queue system at two centers and complaints fell 30 percent. Lina Kassab: The November service level report goes to the steering committee on Thursday. The incentive program payouts land in the February cycle, so cash flow needs a look. Grace Santos: Quickly on the same point, the flexible work policy pilot wraps up in Q4. Lina Kassab: I am not covering for that team again, they missed the deadline. The incentive program payouts land in the June cycle, so cash flow needs a look. The wellbeing program signups doubled after the town hall. We reallocated the training budget toward the digital skills track. Tareq Khoury: The incentive program payouts land in the February cycle, so cash flow needs a look. The wellbeing program signups doubled after the town hall. Grace Santos: Staffing for the October peak needs sign off this week. The wellbeing program signups doubled after the town hall. Aisha Al Mansouri: We have 7 open roles in Legal and two hiring managers on leave. The flexible work policy pilot wraps up in Q4. Mostafa Hassan: Let us stick to the standard playbook on this one. The wellbeing program signups doubled after the town hall. Performance review calibration for Strategy is scheduled for June. Grace Santos: The onboarding survey shows new joiners want earlier system access. The wellbeing program signups doubled after the town hall. We reallocated the training budget toward the digital skills track. Mostafa Hassan: The audit committee wants clearer cost attribution per service. Aisha Al Mansouri: Training completion for the compliance modules sits at 27 percent. Mystery shopper results for the AI assistant pilot come back next March. Grace Santos: Before we move on, procurement wants all purchase requests above the threshold in before May. Procurement wants all purchase requests above the threshold in before June. The April service level report goes to the steering committee on Thursday. Tareq Khoury: Procurement wants all purchase requests above the threshold in before December. Even if it slips a week, nothing breaks, we are fine. Lina Kassab: Performance review calibration for Strategy is scheduled for February. Finance asked every unit to model a 40 percent efficiency scenario. Mystery shopper results for TAMM come back next July. Grace Santos: The flexible work policy pilot wraps up in Q2. The June service level report goes to the steering committee on Thursday. Lina Kassab: The Q3 budget review flagged Legal as 7 percent over on contractor spend. The audit committee wants clearer cost attribution per service. If the audit finds this first we will have a real problem. Mostafa Hassan: The audit committee wants clearer cost attribution per service. Mystery shopper results for the customer happiness survey come back next May. Lina Kassab: We are at time, let us close here.