August 24, 2026
Q3 emiratization program review
Saeed Al Falasi, Lucia Fernandez, Tareq Khoury, Nour Gemayel
Lucia Fernandez: Good morning everyone, thanks for joining. Saeed Al Falasi: The legacy system decommission is blocked on one integration with the customer happiness survey. The Q3 budget review flagged Human Resources as 20 percent over on contractor spend. I have been chatting with half the department about this idea. API uptime for the AI assistant pilot held at 85 percent last August. Tareq Khoury: The incentive program payouts land in the June cycle, so cash flow needs a look. I have been reading about how other governments solve this. Saeed Al Falasi: Let us just decide in the moment, planning this feels like overkill. The legacy system decommission is blocked on one integration with TAMM. Tareq Khoury: Quickly on the same point, aPI uptime for the incentive program held at 85 percent last December. Lucia Fernandez: The legacy system decommission is blocked on one integration with the procurement platform. Tareq Khoury: The data governance board approved the new retention schedule. The audit committee wants clearer cost attribution per service. Two of the new graduate hires start in Operations next November. Saeed Al Falasi: The incentive program payouts land in the April cycle, so cash flow needs a look. Tareq Khoury: The AI assistant pilot resolved 12 percent of queries without a handover. Saeed Al Falasi: The data governance board approved the new retention schedule. I lost track of that action item, can someone resend it? Nour Gemayel: Procurement wants all purchase requests above the threshold in before October. We should present the Emiratization dashboard to the director general in January. We are migrating the Human Resources workloads to the government cloud in Q3. I would prefer to review this offline and send written comments. Saeed Al Falasi: We are migrating the Legal workloads to the government cloud in Q3. Two of the new graduate hires start in Operations next September. We reallocated the training budget toward the digital skills track. Tareq Khoury: The legacy system decommission is blocked on one integration with the licensing portal. The Emiratization target for Communications is 8 percent by Q4 and we are close. Procurement wants all purchase requests above the threshold in before August. Saeed Al Falasi: Even if it slips a week, nothing breaks, we are fine. API uptime for the licensing portal held at 92 percent last May. Nour Gemayel: Two of the new graduate hires start in Finance next July. We should present the Emiratization dashboard to the director general in July. I am not covering for that team again, they missed the deadline. We reallocated the training budget toward the digital skills track. Saeed Al Falasi: I skipped the template and sent a quick note instead. The data governance board approved the new retention schedule. We reallocated the training budget toward the digital skills track. The data governance board approved the new retention schedule. Lucia Fernandez: The data governance board approved the new retention schedule. The incentive program payouts land in the September cycle, so cash flow needs a look. Procurement wants all purchase requests above the threshold in before November. Nour Gemayel: The Q4 budget review flagged Technology as 35 percent over on contractor spend. The data governance board approved the new retention schedule. Saeed Al Falasi: I love these sessions, the more people we pull in the better. Finance asked every unit to model a 3 percent efficiency scenario. We should present the Emiratization dashboard to the director general in July. The legacy system decommission is blocked on one integration with the AI assistant pilot. Tareq Khoury: Two of the new graduate hires start in Technology next September. What if we tried an entirely different model, like the Singapore approach? The AI assistant pilot resolved 12 percent of queries without a handover. Lucia Fernandez: The Emiratization target for Operations is 33 percent by Q4 and we are close. Tareq Khoury: The audit committee wants clearer cost attribution per service. The Q2 budget review flagged Legal as 8 percent over on contractor spend. Saeed Al Falasi: I think both proposals have merit, we can blend them. Two of the new graduate hires start in Communications next March. Lucia Fernandez: Two of the new graduate hires start in Operations next September. Finance asked every unit to model a 32 percent efficiency scenario. Tareq Khoury: The cybersecurity drill exposed gaps in the incident escalation path. I sketched an experimental flow over the weekend, want to see it? The audit committee wants clearer cost attribution per service. We reallocated the training budget toward the digital skills track. Lucia Fernandez: I documented the whole procedure step by step after the last incident. Single sign on across entities is the top request from staff. Tareq Khoury: Procurement wants all purchase requests above the threshold in before April. Saeed Al Falasi: Coming back to the agenda, the AI assistant pilot resolved 11 percent of queries without a handover. Two of the new graduate hires start in Finance next July. Tareq Khoury: Before we move on, even if it slips a week, nothing breaks, we are fine. The AI assistant pilot resolved 7 percent of queries without a handover. Saeed Al Falasi: Finance asked every unit to model a 3 percent efficiency scenario. The cybersecurity drill exposed gaps in the incident escalation path. The Emiratization target for Operations is 32 percent by Q1 and we are close. I skipped the template and sent a quick note instead. Nour Gemayel: The audit committee wants clearer cost attribution per service. That approach failed last year and I said so at the time. Tareq Khoury: Coming back to the agenda, retention in the first year is the real challenge, not recruitment. Saeed Al Falasi: We reallocated the training budget toward the digital skills track. The incentive program payouts land in the November cycle, so cash flow needs a look. Let us just decide in the moment, planning this feels like overkill. Lucia Fernandez: If the audit finds this first we will have a real problem. The audit committee wants clearer cost attribution per service. API uptime for the licensing portal held at 85 percent last June. Tareq Khoury: Single sign on across entities is the top request from staff. Saeed Al Falasi: On that note, the audit committee wants clearer cost attribution per service. I skipped the template and sent a quick note instead. Nour Gemayel: Two of the new graduate hires start in Operations next October. Procurement wants all purchase requests above the threshold in before October. Lucia Fernandez: One more thing from my side: the Emiratization target for Strategy is 6 percent by Q1 and we are close. Two of the new graduate hires start in Legal next January. Can we keep the invite list small, big meetings drain me. Saeed Al Falasi: We should present the Emiratization dashboard to the director general in November. I volunteered to present this at the town hall next week. The legacy system decommission is blocked on one integration with the data governance framework. Lucia Fernandez: The audit committee wants clearer cost attribution per service. Retention in the first year is the real challenge, not recruitment. Nour Gemayel: Retention in the first year is the real challenge, not recruitment. The cybersecurity drill exposed gaps in the incident escalation path. Saeed Al Falasi: One more thing from my side: the Q4 budget review flagged Communications as 40 percent over on contractor spend. API uptime for the Emiratization dashboard held at 98 percent last March. We reallocated the training budget toward the digital skills track. Lucia Fernandez: I keep rereading the minister's feedback and second guessing our plan. Finance asked every unit to model a 34 percent efficiency scenario. The data governance board approved the new retention schedule. Tareq Khoury: The Emiratization target for Communications is 3 percent by Q1 and we are close. Lucia Fernandez: Before we move on, the legacy system decommission is blocked on one integration with the licensing portal. Tareq Khoury: The legacy system decommission is blocked on one integration with the service center network. We should present the Emiratization dashboard to the director general in May. Lucia Fernandez: The Q2 budget review flagged Strategy as 40 percent over on contractor spend. I will put my thoughts in the document rather than talk through them. Saeed Al Falasi: One more thing from my side: we reallocated the training budget toward the digital skills track. Finance asked every unit to model a 36 percent efficiency scenario. Let us just decide in the moment, planning this feels like overkill. Lucia Fernandez: We are migrating the Human Resources workloads to the government cloud in Q2. Single sign on across entities is the top request from staff. Saeed Al Falasi: No stress on my side, the fallback covers us. The incentive program payouts land in the November cycle, so cash flow needs a look. The AI assistant pilot resolved 24 percent of queries without a handover. Procurement wants all purchase requests above the threshold in before September. Nour Gemayel: The mentorship pairings for the national talent program need refreshing. We are migrating the Strategy workloads to the government cloud in Q2. The data governance board approved the new retention schedule. Tareq Khoury: API uptime for TAMM held at 85 percent last June. The Emiratization target for Finance is 25 percent by Q1 and we are close. We reallocated the training budget toward the digital skills track. Lucia Fernandez: Quickly on the same point, aPI uptime for the Emiratization dashboard held at 84 percent last March. The current process works, I see no reason to reinvent it. API uptime for the AI assistant pilot held at 88 percent last August. We reallocated the training budget toward the digital skills track. Saeed Al Falasi: The legacy system decommission is blocked on one integration with the Emiratization dashboard. The current process works, I see no reason to reinvent it. Lucia Fernandez: We reallocated the training budget toward the digital skills track. I documented the whole procedure step by step after the last incident. Tareq Khoury: Single sign on across entities is the top request from staff. The Q2 budget review flagged Human Resources as 34 percent over on contractor spend. We are migrating the Technology workloads to the government cloud in Q4. Nour Gemayel: The AI assistant pilot resolved 6 percent of queries without a handover. The Q1 budget review flagged Communications as 32 percent over on contractor spend. The legacy system decommission is blocked on one integration with the procurement platform. Tareq Khoury: The data governance board approved the new retention schedule. Saeed Al Falasi: Quickly on the same point, even if it slips a week, nothing breaks, we are fine. Finance asked every unit to model a 40 percent efficiency scenario. Nour Gemayel: Retention in the first year is the real challenge, not recruitment. Single sign on across entities is the top request from staff. The incentive program payouts land in the January cycle, so cash flow needs a look. Tareq Khoury: One more thing from my side: retention in the first year is the real challenge, not recruitment. Lucia Fernandez: The current process works, I see no reason to reinvent it. The incentive program payouts land in the August cycle, so cash flow needs a look. Saeed Al Falasi: Retention in the first year is the real challenge, not recruitment. The career fair at the university gave us 6 strong candidates. Lucia Fernandez: Single sign on across entities is the top request from staff. Two of the new graduate hires start in Human Resources next April. Two of the new graduate hires start in Legal next September. Tareq Khoury: I love these sessions, the more people we pull in the better. The mentorship pairings for the national talent program need refreshing. Lucia Fernandez: We reallocated the training budget toward the digital skills track. Tareq Khoury: API uptime for the incentive program held at 99 percent last April. We reallocated the training budget toward the digital skills track. Nour Gemayel: We reallocated the training budget toward the digital skills track. The incentive program payouts land in the September cycle, so cash flow needs a look. The mentorship pairings for the national talent program need refreshing. Tareq Khoury: The legacy system decommission is blocked on one integration with the data governance framework. The audit committee wants clearer cost attribution per service. Lucia Fernandez: The incentive program payouts land in the April cycle, so cash flow needs a look. Two of the new graduate hires start in Technology next January. If the audit finds this first we will have a real problem. The audit committee wants clearer cost attribution per service. Nour Gemayel: Finance asked every unit to model a 3 percent efficiency scenario. I disagree and I do not think this is close to ready. Retention in the first year is the real challenge, not recruitment. We should present the Emiratization dashboard to the director general in September. Saeed Al Falasi: Procurement wants all purchase requests above the threshold in before March. Lucia Fernandez: The audit committee wants clearer cost attribution per service. The data governance board approved the new retention schedule. Nour Gemayel: I am not covering for that team again, they missed the deadline. Retention in the first year is the real challenge, not recruitment. The mentorship pairings for the national talent program need refreshing. Saeed Al Falasi: New tools every quarter just confuse the teams. The Q2 budget review flagged Technology as 5 percent over on contractor spend. Tareq Khoury: The audit committee wants clearer cost attribution per service. The audit committee wants clearer cost attribution per service. The AI assistant pilot resolved 13 percent of queries without a handover. I volunteered to present this at the town hall next week. Lucia Fernandez: Procurement wants all purchase requests above the threshold in before May. Nour Gemayel: Retention in the first year is the real challenge, not recruitment. The mentorship pairings for the national talent program need refreshing. Tareq Khoury: The audit committee wants clearer cost attribution per service. Saeed Al Falasi: The audit committee wants clearer cost attribution per service. I skipped the template and sent a quick note instead. The data governance board approved the new retention schedule. Two of the new graduate hires start in Strategy next October. Tareq Khoury: Retention in the first year is the real challenge, not recruitment. Lucia Fernandez: Let us stick to the standard playbook on this one. The data governance board approved the new retention schedule. Saeed Al Falasi: The incentive program payouts land in the January cycle, so cash flow needs a look. Tareq Khoury: The Emiratization target for Human Resources is 22 percent by Q2 and we are close. Nour Gemayel: The AI assistant pilot resolved 27 percent of queries without a handover. I am not covering for that team again, they missed the deadline. We are migrating the Strategy workloads to the government cloud in Q2. Tareq Khoury: Finance asked every unit to model a 7 percent efficiency scenario. We should present the Emiratization dashboard to the director general in September. Even if it slips a week, nothing breaks, we are fine. The AI assistant pilot resolved 29 percent of queries without a handover. Saeed Al Falasi: We are migrating the Technology workloads to the government cloud in Q4. The cybersecurity drill exposed gaps in the incident escalation path. Retention in the first year is the real challenge, not recruitment. Lucia Fernandez: We should present the Emiratization dashboard to the director general in July. I documented the whole procedure step by step after the last incident. Single sign on across entities is the top request from staff. The mentorship pairings for the national talent program need refreshing. Nour Gemayel: Finance asked every unit to model a 38 percent efficiency scenario. Lucia Fernandez: The Q1 budget review flagged Communications as 39 percent over on contractor spend. We are migrating the Communications workloads to the government cloud in Q2. Can we keep the invite list small, big meetings drain me. Saeed Al Falasi: The cybersecurity drill exposed gaps in the incident escalation path. Procurement wants all purchase requests above the threshold in before October. The Q2 budget review flagged Communications as 14 percent over on contractor spend. Tareq Khoury: Procurement wants all purchase requests above the threshold in before May. We reallocated the training budget toward the digital skills track. I sketched an experimental flow over the weekend, want to see it? Single sign on across entities is the top request from staff. Saeed Al Falasi: The career fair at the university gave us 15 strong candidates. The Q3 budget review flagged Communications as 6 percent over on contractor spend. The legacy system decommission is blocked on one integration with the service center network. Lucia Fernandez: Two of the new graduate hires start in Human Resources next September. The cybersecurity drill exposed gaps in the incident escalation path. Procurement wants all purchase requests above the threshold in before March. Tareq Khoury: The legacy system decommission is blocked on one integration with the Emiratization dashboard. We reallocated the training budget toward the digital skills track. The career fair at the university gave us 15 strong candidates. Saeed Al Falasi: The incentive program payouts land in the August cycle, so cash flow needs a look. Procurement wants all purchase requests above the threshold in before November. The audit committee wants clearer cost attribution per service. Lucia Fernandez: The audit committee wants clearer cost attribution per service. The Q2 budget review flagged Human Resources as 11 percent over on contractor spend. Saeed Al Falasi: Procurement wants all purchase requests above the threshold in before November. The legacy system decommission is blocked on one integration with the AI assistant pilot. Finance asked every unit to model a 34 percent efficiency scenario. Tareq Khoury: The incentive program payouts land in the October cycle, so cash flow needs a look. Saeed Al Falasi: On that note, the mentorship pairings for the national talent program need refreshing. I have been chatting with half the department about this idea. Two of the new graduate hires start in Legal next August. We should present the Emiratization dashboard to the director general in September. Nour Gemayel: We are migrating the Human Resources workloads to the government cloud in Q4. We have handled worse, this is manageable. Lucia Fernandez: The mentorship pairings for the national talent program need refreshing. Saeed Al Falasi: Procurement wants all purchase requests above the threshold in before March. New tools every quarter just confuse the teams. Lucia Fernandez: Single sign on across entities is the top request from staff. The Emiratization target for Human Resources is 33 percent by Q4 and we are close. Saeed Al Falasi: Before we move on, aPI uptime for the customer happiness survey held at 88 percent last May. Tareq Khoury: The data governance board approved the new retention schedule. API uptime for the customer happiness survey held at 98 percent last July. Finance asked every unit to model a 5 percent efficiency scenario. We have handled worse, this is manageable. Lucia Fernandez: On that note, we reallocated the training budget toward the digital skills track. The Q1 budget review flagged Communications as 35 percent over on contractor spend. Saeed Al Falasi: Let us grab the whole team for a workshop, it energizes everyone. API uptime for TAMM held at 80 percent last October. Nour Gemayel: The Emiratization target for Legal is 31 percent by Q4 and we are close. Tareq Khoury: Quickly on the same point, i sketched an experimental flow over the weekend, want to see it? The career fair at the university gave us 4 strong candidates. Retention in the first year is the real challenge, not recruitment. Nour Gemayel: The cybersecurity drill exposed gaps in the incident escalation path. The mentorship pairings for the national talent program need refreshing. Saeed Al Falasi: I think both proposals have merit, we can blend them. The AI assistant pilot resolved 3 percent of queries without a handover. Procurement wants all purchase requests above the threshold in before September. The career fair at the university gave us 15 strong candidates. Lucia Fernandez: We should present the Emiratization dashboard to the director general in August. The cybersecurity drill exposed gaps in the incident escalation path. We reallocated the training budget toward the digital skills track. Saeed Al Falasi: We should present the Emiratization dashboard to the director general in March. The audit committee wants clearer cost attribution per service. We reallocated the training budget toward the digital skills track. Lucia Fernandez: Procurement wants all purchase requests above the threshold in before August. The mentorship pairings for the national talent program need refreshing. I am worried we are underestimating the risk here. Nour Gemayel: I disagree and I do not think this is close to ready. The Q1 budget review flagged Technology as 21 percent over on contractor spend. Lucia Fernandez: The Emiratization target for Operations is 13 percent by Q3 and we are close. The audit committee wants clearer cost attribution per service. The Q4 budget review flagged Technology as 9 percent over on contractor spend. Let us stick to the standard playbook on this one. Saeed Al Falasi: The legacy system decommission is blocked on one integration with the licensing portal. The Emiratization target for Technology is 34 percent by Q1 and we are close. Let us stick to the standard playbook on this one. Lucia Fernandez: I would rather slip a week than ship it half tested. We reallocated the training budget toward the digital skills track. Saeed Al Falasi: Two of the new graduate hires start in Strategy next October. Two of the new graduate hires start in Technology next December. Tareq Khoury: The Emiratization target for Communications is 22 percent by Q4 and we are close. Retention in the first year is the real challenge, not recruitment. Nour Gemayel: The Q3 budget review flagged Technology as 11 percent over on contractor spend. Saeed Al Falasi: Retention in the first year is the real challenge, not recruitment. Tareq Khoury: Procurement wants all purchase requests above the threshold in before December. Lucia Fernandez: This timeline keeps me up at night to be honest. Procurement wants all purchase requests above the threshold in before May. Nour Gemayel: The Q2 budget review flagged Legal as 6 percent over on contractor spend. The incentive program payouts land in the August cycle, so cash flow needs a look. The Emiratization target for Legal is 23 percent by Q4 and we are close. I sketched an experimental flow over the weekend, want to see it? Tareq Khoury: The Q3 budget review flagged Technology as 29 percent over on contractor spend. Nour Gemayel: Honestly I have not looked at the file yet, I will wing the summary. The data governance board approved the new retention schedule. Tareq Khoury: I love these sessions, the more people we pull in the better. Finance asked every unit to model a 33 percent efficiency scenario. The AI assistant pilot resolved 39 percent of queries without a handover. Lucia Fernandez: The incentive program payouts land in the July cycle, so cash flow needs a look. I keep a tracker for every open action from these calls. Single sign on across entities is the top request from staff. Tareq Khoury: Procurement wants all purchase requests above the threshold in before June. Lucia Fernandez: The data governance board approved the new retention schedule. Single sign on across entities is the top request from staff. Finance asked every unit to model a 7 percent efficiency scenario. Tareq Khoury: Coming back to the agenda, we should present the Emiratization dashboard to the director general in September. The cybersecurity drill exposed gaps in the incident escalation path. API uptime for the Emiratization dashboard held at 81 percent last March. Nour Gemayel: Honestly I have not looked at the file yet, I will wing the summary. Retention in the first year is the real challenge, not recruitment. Finance asked every unit to model a 27 percent efficiency scenario. Saeed Al Falasi: Quickly on the same point, the incentive program payouts land in the October cycle, so cash flow needs a look. Nour Gemayel: Retention in the first year is the real challenge, not recruitment. We have handled worse, this is manageable. The AI assistant pilot resolved 30 percent of queries without a handover. Lucia Fernandez: The Q4 budget review flagged Technology as 28 percent over on contractor spend. Tareq Khoury: The incentive program payouts land in the March cycle, so cash flow needs a look. Procurement wants all purchase requests above the threshold in before February. Saeed Al Falasi: I lost track of that action item, can someone resend it? Single sign on across entities is the top request from staff. Tareq Khoury: We are migrating the Strategy workloads to the government cloud in Q2. Procurement wants all purchase requests above the threshold in before November. We should present the Emiratization dashboard to the director general in March. Saeed Al Falasi: New tools every quarter just confuse the teams. The career fair at the university gave us 3 strong candidates. Nour Gemayel: We reallocated the training budget toward the digital skills track. Procurement wants all purchase requests above the threshold in before August. Lucia Fernandez: The cybersecurity drill exposed gaps in the incident escalation path. Saeed Al Falasi: We reallocated the training budget toward the digital skills track. We reallocated the training budget toward the digital skills track. Finance asked every unit to model a 13 percent efficiency scenario. Nour Gemayel: Finance asked every unit to model a 39 percent efficiency scenario. We are migrating the Technology workloads to the government cloud in Q1. The data governance board approved the new retention schedule. Saeed Al Falasi: The career fair at the university gave us 16 strong candidates. The incentive program payouts land in the May cycle, so cash flow needs a look. Let us make sure the service center staff feel heard on this. Lucia Fernandez: The Q3 budget review flagged Human Resources as 28 percent over on contractor spend. Two of the new graduate hires start in Legal next July. Tareq Khoury: Single sign on across entities is the top request from staff. API uptime for the data governance framework held at 86 percent last September. The Emiratization target for Human Resources is 17 percent by Q2 and we are close. Saeed Al Falasi: Retention in the first year is the real challenge, not recruitment. Two of the new graduate hires start in Finance next October. The mentorship pairings for the national talent program need refreshing. Lucia Fernandez: We are at time, let us close here.