Q2 tamm services planning session

Nour Gemayel: Thanks for making time on short notice. Mariam Al Suwaidi: Staffing for the December peak needs sign off this week. The process map for license renewals still has three redundant approvals. The service centers reported shorter queues since the Emiratization dashboard update went live. Nour Gemayel: Residents keep asking for Arabic support in the new TAMM flow. Mariam Al Suwaidi: One more thing from my side: the procurement platform numbers for July came in this morning and adoption is up 23 percent. The service centers reported shorter queues since the digital ID rollout update went live. We piloted the new queue system at two centers and complaints fell 15 percent. Nour Gemayel: Staffing for the January peak needs sign off this week. Mariam Al Suwaidi: Staffing for the July peak needs sign off this week. Average handling time at the Legal counter dropped to 18 minutes. We need a fallback for applicants who start on the customer happiness survey and finish at a service center. Nour Gemayel: Average handling time at the Technology counter dropped to 13 minutes. The August service level report goes to the steering committee on Thursday. The September service level report goes to the steering committee on Thursday. Mariam Al Suwaidi: Great point, and thanks for flagging it so gently. Average handling time at the Finance counter dropped to 17 minutes. Nour Gemayel: Residents keep asking for Arabic support in the new the Emiratization dashboard flow. Mariam Al Suwaidi: Average handling time at the Technology counter dropped to 4 minutes. We piloted the new queue system at two centers and complaints fell 19 percent. Nour Gemayel: Even if it slips a week, nothing breaks, we are fine. The service centers reported shorter queues since the Emiratization dashboard update went live. Mariam Al Suwaidi: The August service level report goes to the steering committee on Thursday. Staffing for the October peak needs sign off this week. No stress on my side, the fallback covers us. Nour Gemayel: The service centers reported shorter queues since the digital ID rollout update went live. Mariam Al Suwaidi: Let us just decide in the moment, planning this feels like overkill. We piloted the new queue system at two centers and complaints fell 36 percent. We need a fallback for applicants who start on the digital ID rollout and finish at a service center. Nour Gemayel: We need a fallback for applicants who start on the digital ID rollout and finish at a service center. Mariam Al Suwaidi: We still see drop offs at the document upload step on the licensing portal. Customer happiness scores for the data governance framework moved from 66 to 90 this quarter. The vendor promised the Emiratization dashboard fix by December, so we should plan the release notes now. Nour Gemayel: The October service level report goes to the steering committee on Thursday. I disagree and I do not think this is close to ready. Mariam Al Suwaidi: Mystery shopper results for the Emiratization dashboard come back next July. We still see drop offs at the document upload step on the service center network. Nour Gemayel: On that note, the service centers reported shorter queues since the procurement platform update went live. Honestly I have not looked at the file yet, I will wing the summary. We piloted the new queue system at two centers and complaints fell 23 percent. Customer happiness scores for the AI assistant pilot moved from 74 to 82 this quarter. Mariam Al Suwaidi: We piloted the new queue system at two centers and complaints fell 13 percent. The service centers reported shorter queues since the procurement platform update went live. We still see drop offs at the document upload step on the data governance framework. Nour Gemayel: Quickly on the same point, staffing for the June peak needs sign off this week. Mystery shopper results for the digital ID rollout come back next May. Mariam Al Suwaidi: Coming back to the agenda, the service centers reported shorter queues since the Emiratization dashboard update went live. Nour Gemayel: Quickly on the same point, the data governance framework numbers for August came in this morning and adoption is up 23 percent. The process map for license renewals still has three redundant approvals. Mariam Al Suwaidi: Residents keep asking for Arabic support in the new the incentive program flow. Average handling time at the Communications counter dropped to 13 minutes. Mystery shopper results for the incentive program come back next July. Nour Gemayel: I walked through the Emiratization dashboard journey myself yesterday and the payment step took four screens. We piloted the new queue system at two centers and complaints fell 8 percent. Mariam Al Suwaidi: On that note, customer happiness scores for the AI assistant pilot moved from 67 to 97 this quarter. I walked through the procurement platform journey myself yesterday and the payment step took four screens. Nour Gemayel: Mystery shopper results for the Emiratization dashboard come back next March. The vendor promised the incentive program fix by October, so we should plan the release notes now. We have handled worse, this is manageable. Mariam Al Suwaidi: We have handled worse, this is manageable. Staffing for the June peak needs sign off this week. The May service level report goes to the steering committee on Thursday. We still see drop offs at the document upload step on the incentive program. Nour Gemayel: I lost track of that action item, can someone resend it? The May service level report goes to the steering committee on Thursday. Staffing for the February peak needs sign off this week. Mariam Al Suwaidi: One more thing from my side: customer happiness scores for the AI assistant pilot moved from 67 to 81 this quarter. We piloted the new queue system at two centers and complaints fell 26 percent. The July service level report goes to the steering committee on Thursday. Nour Gemayel: The process map for license renewals still has three redundant approvals. Staffing for the December peak needs sign off this week. The vendor promised the procurement platform fix by December, so we should plan the release notes now. Mariam Al Suwaidi: The March service level report goes to the steering committee on Thursday. Nour Gemayel: Average handling time at the Operations counter dropped to 12 minutes. We still see drop offs at the document upload step on the Emiratization dashboard. We piloted the new queue system at two centers and complaints fell 31 percent. Mariam Al Suwaidi: Customer happiness scores for the data governance framework moved from 69 to 98 this quarter. We still see drop offs at the document upload step on the Emiratization dashboard. Nour Gemayel: Staffing for the December peak needs sign off this week. Customer happiness scores for TAMM moved from 71 to 95 this quarter. We piloted the new queue system at two centers and complaints fell 5 percent. Mariam Al Suwaidi: The digital ID rollout numbers for August came in this morning and adoption is up 30 percent. Customer happiness scores for the licensing portal moved from 61 to 91 this quarter. Let us make sure the service center staff feel heard on this. Nour Gemayel: Can we keep the invite list small, big meetings drain me. The January service level report goes to the steering committee on Thursday. Mystery shopper results for the AI assistant pilot come back next January. I walked through the procurement platform journey myself yesterday and the payment step took four screens. Mariam Al Suwaidi: The service centers reported shorter queues since the data governance framework update went live. We still see drop offs at the document upload step on the customer happiness survey. The service centers reported shorter queues since the Emiratization dashboard update went live. Nour Gemayel: The Emiratization dashboard numbers for October came in this morning and adoption is up 24 percent. The August service level report goes to the steering committee on Thursday. The vendor promised the data governance framework fix by April, so we should plan the release notes now. I lost track of that action item, can someone resend it? Mariam Al Suwaidi: One more thing from my side: the service centers reported shorter queues since the AI assistant pilot update went live. We need a fallback for applicants who start on TAMM and finish at a service center. I sketched an experimental flow over the weekend, want to see it? Customer happiness scores for the service center network moved from 70 to 93 this quarter. Nour Gemayel: Quickly on the same point, we piloted the new queue system at two centers and complaints fell 35 percent. We piloted the new queue system at two centers and complaints fell 4 percent. We need a fallback for applicants who start on the digital ID rollout and finish at a service center. Mariam Al Suwaidi: Mystery shopper results for the customer happiness survey come back next April. The service centers reported shorter queues since the procurement platform update went live. Nour Gemayel: I would prefer to review this offline and send written comments. Average handling time at the Strategy counter dropped to 4 minutes. Mariam Al Suwaidi: Average handling time at the Legal counter dropped to 10 minutes. I walked through the Emiratization dashboard journey myself yesterday and the payment step took four screens. Nour Gemayel: Mystery shopper results for the customer happiness survey come back next May. Can we keep the invite list small, big meetings drain me. Mariam Al Suwaidi: We need a fallback for applicants who start on the digital ID rollout and finish at a service center. Nour Gemayel: Customer happiness scores for the service center network moved from 68 to 97 this quarter. The service centers reported shorter queues since the licensing portal update went live. We need a fallback for applicants who start on the data governance framework and finish at a service center. Mariam Al Suwaidi: Staffing for the September peak needs sign off this week. I walked through the digital ID rollout journey myself yesterday and the payment step took four screens. Nour Gemayel: Coming back to the agenda, we have handled worse, this is manageable. The vendor promised the incentive program fix by November, so we should plan the release notes now. Mariam Al Suwaidi: The vendor promised the procurement platform fix by October, so we should plan the release notes now. Let us just decide in the moment, planning this feels like overkill. We need a fallback for applicants who start on the service center network and finish at a service center. Nour Gemayel: Mystery shopper results for the service center network come back next June. I am not covering for that team again, they missed the deadline. The data governance framework numbers for August came in this morning and adoption is up 14 percent. Mariam Al Suwaidi: Mystery shopper results for the incentive program come back next July. Let us make sure the service center staff feel heard on this. Average handling time at the Strategy counter dropped to 17 minutes. Residents keep asking for Arabic support in the new TAMM flow. Nour Gemayel: We have handled worse, this is manageable. Customer happiness scores for the incentive program moved from 64 to 94 this quarter. The October service level report goes to the steering committee on Thursday. We piloted the new queue system at two centers and complaints fell 11 percent. Mariam Al Suwaidi: Staffing for the November peak needs sign off this week. Mystery shopper results for the digital ID rollout come back next May. Average handling time at the Legal counter dropped to 2 minutes. Nour Gemayel: The vendor promised the licensing portal fix by October, so we should plan the release notes now. I sketched an experimental flow over the weekend, want to see it? Average handling time at the Finance counter dropped to 7 minutes. Mariam Al Suwaidi: The October service level report goes to the steering committee on Thursday. Nour Gemayel: I sketched an experimental flow over the weekend, want to see it? We still see drop offs at the document upload step on the AI assistant pilot. Staffing for the January peak needs sign off this week. Mariam Al Suwaidi: I walked through the licensing portal journey myself yesterday and the payment step took four screens. Nour Gemayel: We need a fallback for applicants who start on the AI assistant pilot and finish at a service center. Let us just decide in the moment, planning this feels like overkill. Customer happiness scores for the licensing portal moved from 64 to 82 this quarter. Customer happiness scores for the data governance framework moved from 60 to 85 this quarter. Mariam Al Suwaidi: The vendor promised the data governance framework fix by May, so we should plan the release notes now. Nour Gemayel: We piloted the new queue system at two centers and complaints fell 39 percent. Mariam Al Suwaidi: Coming back to the agenda, residents keep asking for Arabic support in the new the procurement platform flow. We still see drop offs at the document upload step on the data governance framework. The service centers reported shorter queues since the procurement platform update went live. Nour Gemayel: One more thing from my side: the service centers reported shorter queues since the digital ID rollout update went live. Mystery shopper results for the data governance framework come back next April. The customer happiness survey numbers for October came in this morning and adoption is up 15 percent. Mariam Al Suwaidi: The process map for license renewals still has three redundant approvals. We have handled worse, this is manageable. Nour Gemayel: I would prefer to review this offline and send written comments. We piloted the new queue system at two centers and complaints fell 27 percent. Staffing for the August peak needs sign off this week. Mariam Al Suwaidi: Mystery shopper results for the Emiratization dashboard come back next October. Nour Gemayel: Quickly on the same point, the service centers reported shorter queues since the Emiratization dashboard update went live. The service centers reported shorter queues since the AI assistant pilot update went live. The vendor promised the procurement platform fix by October, so we should plan the release notes now. Mariam Al Suwaidi: Customer happiness scores for the incentive program moved from 72 to 89 this quarter. Nour Gemayel: The October service level report goes to the steering committee on Thursday. Mystery shopper results for the customer happiness survey come back next March. Mariam Al Suwaidi: Even if it slips a week, nothing breaks, we are fine. Mystery shopper results for the service center network come back next July. Nour Gemayel: Residents keep asking for Arabic support in the new the incentive program flow. We still see drop offs at the document upload step on the Emiratization dashboard. Mariam Al Suwaidi: I walked through the procurement platform journey myself yesterday and the payment step took four screens. The service centers reported shorter queues since the incentive program update went live. No stress on my side, the fallback covers us. Nour Gemayel: The service centers reported shorter queues since the service center network update went live. I lost track of that action item, can someone resend it? The licensing portal numbers for January came in this morning and adoption is up 31 percent. The process map for license renewals still has three redundant approvals. Mariam Al Suwaidi: Average handling time at the Finance counter dropped to 8 minutes. Staffing for the February peak needs sign off this week. Nour Gemayel: Coming back to the agenda, the process map for license renewals still has three redundant approvals. Customer happiness scores for the Emiratization dashboard moved from 63 to 84 this quarter. The digital ID rollout numbers for January came in this morning and adoption is up 8 percent. I lost track of that action item, can someone resend it? Mariam Al Suwaidi: Average handling time at the Communications counter dropped to 7 minutes. What if we tried an entirely different model, like the Singapore approach? Nour Gemayel: Customer happiness scores for the digital ID rollout moved from 60 to 80 this quarter. We piloted the new queue system at two centers and complaints fell 24 percent. Mariam Al Suwaidi: One more thing from my side: the licensing portal numbers for October came in this morning and adoption is up 31 percent. Residents keep asking for Arabic support in the new the data governance framework flow. Nour Gemayel: We still see drop offs at the document upload step on the procurement platform. Can we keep the invite list small, big meetings drain me. Mariam Al Suwaidi: Customer happiness scores for the procurement platform moved from 75 to 88 this quarter. Nour Gemayel: The May service level report goes to the steering committee on Thursday. Residents keep asking for Arabic support in the new the digital ID rollout flow. Mariam Al Suwaidi: We still see drop offs at the document upload step on the data governance framework. Nour Gemayel: No stress on my side, the fallback covers us. The process map for license renewals still has three redundant approvals. Mariam Al Suwaidi: The Emiratization dashboard numbers for August came in this morning and adoption is up 15 percent. Nour Gemayel: The AI assistant pilot numbers for May came in this morning and adoption is up 31 percent. Mariam Al Suwaidi: I walked through the AI assistant pilot journey myself yesterday and the payment step took four screens. Nour Gemayel: Can we keep the invite list small, big meetings drain me. Customer happiness scores for the licensing portal moved from 64 to 94 this quarter. Mariam Al Suwaidi: I walked through the incentive program journey myself yesterday and the payment step took four screens. Customer happiness scores for the digital ID rollout moved from 60 to 86 this quarter. Nour Gemayel: I sketched an experimental flow over the weekend, want to see it? Staffing for the June peak needs sign off this week. We still see drop offs at the document upload step on the service center network. Mariam Al Suwaidi: On that note, average handling time at the Communications counter dropped to 18 minutes. Nour Gemayel: The service centers reported shorter queues since the service center network update went live. I sketched an experimental flow over the weekend, want to see it? Mariam Al Suwaidi: I walked through the service center network journey myself yesterday and the payment step took four screens. Let us make sure the service center staff feel heard on this. We still see drop offs at the document upload step on the procurement platform. Nour Gemayel: The process map for license renewals still has three redundant approvals. Staffing for the April peak needs sign off this week. Mariam Al Suwaidi: Mystery shopper results for the incentive program come back next March. The process map for license renewals still has three redundant approvals. Nour Gemayel: The service center network numbers for January came in this morning and adoption is up 11 percent. The licensing portal numbers for October came in this morning and adoption is up 39 percent. I skipped the template and sent a quick note instead. Mariam Al Suwaidi: The service centers reported shorter queues since the TAMM update went live. Nour Gemayel: The Emiratization dashboard numbers for February came in this morning and adoption is up 39 percent. No stress on my side, the fallback covers us. I walked through the digital ID rollout journey myself yesterday and the payment step took four screens. Mariam Al Suwaidi: The process map for license renewals still has three redundant approvals. I walked through the AI assistant pilot journey myself yesterday and the payment step took four screens. Even if it slips a week, nothing breaks, we are fine. Nour Gemayel: We have handled worse, this is manageable. We piloted the new queue system at two centers and complaints fell 36 percent. Mariam Al Suwaidi: Staffing for the April peak needs sign off this week. We need a fallback for applicants who start on the customer happiness survey and finish at a service center. Customer happiness scores for the service center network moved from 68 to 86 this quarter. Nour Gemayel: The vendor promised the digital ID rollout fix by January, so we should plan the release notes now. Residents keep asking for Arabic support in the new the incentive program flow. Mariam Al Suwaidi: The vendor promised the procurement platform fix by September, so we should plan the release notes now. The service centers reported shorter queues since the Emiratization dashboard update went live. Mystery shopper results for the data governance framework come back next April. Nour Gemayel: Staffing for the September peak needs sign off this week. Average handling time at the Legal counter dropped to 18 minutes. We still see drop offs at the document upload step on the licensing portal. Mariam Al Suwaidi: I sketched an experimental flow over the weekend, want to see it? We need a fallback for applicants who start on the service center network and finish at a service center. Nour Gemayel: The process map for license renewals still has three redundant approvals. Mystery shopper results for the digital ID rollout come back next July. Mystery shopper results for the procurement platform come back next January. Mariam Al Suwaidi: Average handling time at the Communications counter dropped to 8 minutes. Nour Gemayel: I have been reading about how other governments solve this. Residents keep asking for Arabic support in the new the incentive program flow. The vendor promised the Emiratization dashboard fix by March, so we should plan the release notes now. Mariam Al Suwaidi: Quickly on the same point, residents keep asking for Arabic support in the new TAMM flow. The TAMM numbers for January came in this morning and adoption is up 12 percent. Nour Gemayel: Coming back to the agenda, the vendor promised the service center network fix by October, so we should plan the release notes now. The customer happiness survey numbers for September came in this morning and adoption is up 8 percent. The vendor promised the licensing portal fix by October, so we should plan the release notes now. Mariam Al Suwaidi: We piloted the new queue system at two centers and complaints fell 34 percent. I skipped the template and sent a quick note instead. Nour Gemayel: That approach failed last year and I said so at the time. The vendor promised the procurement platform fix by May, so we should plan the release notes now. Staffing for the August peak needs sign off this week. Mariam Al Suwaidi: Before we move on, we piloted the new queue system at two centers and complaints fell 31 percent. Nour Gemayel: We piloted the new queue system at two centers and complaints fell 34 percent. There is a new framework worth piloting before we lock the design. We need a fallback for applicants who start on the digital ID rollout and finish at a service center. The process map for license renewals still has three redundant approvals. Mariam Al Suwaidi: One more thing from my side: customer happiness scores for the AI assistant pilot moved from 75 to 99 this quarter. Nour Gemayel: Before we move on, staffing for the December peak needs sign off this week. Honestly I have not looked at the file yet, I will wing the summary. We piloted the new queue system at two centers and complaints fell 27 percent. We still see drop offs at the document upload step on the digital ID rollout. Mariam Al Suwaidi: Mystery shopper results for the licensing portal come back next March. Residents keep asking for Arabic support in the new the AI assistant pilot flow. Great point, and thanks for flagging it so gently. Nour Gemayel: The May service level report goes to the steering committee on Thursday. The July service level report goes to the steering committee on Thursday. Mariam Al Suwaidi: The process map for license renewals still has three redundant approvals. The service centers reported shorter queues since the service center network update went live. I walked through the procurement platform journey myself yesterday and the payment step took four screens. Nour Gemayel: The process map for license renewals still has three redundant approvals. Staffing for the April peak needs sign off this week. Mariam Al Suwaidi: One more thing from my side: residents keep asking for Arabic support in the new the digital ID rollout flow. Let us make sure the service center staff feel heard on this. Nour Gemayel: I skipped the template and sent a quick note instead. Customer happiness scores for the procurement platform moved from 73 to 84 this quarter. The service centers reported shorter queues since the TAMM update went live. Staffing for the June peak needs sign off this week. Mariam Al Suwaidi: I think both proposals have merit, we can blend them. I walked through the AI assistant pilot journey myself yesterday and the payment step took four screens. Nour Gemayel: Before we move on, mystery shopper results for the Emiratization dashboard come back next August. Mystery shopper results for the licensing portal come back next March. We piloted the new queue system at two centers and complaints fell 25 percent. Mariam Al Suwaidi: Customer happiness scores for TAMM moved from 66 to 98 this quarter. The April service level report goes to the steering committee on Thursday. Mystery shopper results for the AI assistant pilot come back next November. I skipped the template and sent a quick note instead. Nour Gemayel: I walked through the AI assistant pilot journey myself yesterday and the payment step took four screens. Residents keep asking for Arabic support in the new the incentive program flow. Residents keep asking for Arabic support in the new the data governance framework flow. No stress on my side, the fallback covers us. Mariam Al Suwaidi: We still see drop offs at the document upload step on the service center network. The service centers reported shorter queues since the service center network update went live. Staffing for the April peak needs sign off this week. Nour Gemayel: The service centers reported shorter queues since the customer happiness survey update went live. We need a fallback for applicants who start on the incentive program and finish at a service center. The service centers reported shorter queues since the digital ID rollout update went live. Mariam Al Suwaidi: Quickly on the same point, residents keep asking for Arabic support in the new the licensing portal flow. Staffing for the October peak needs sign off this week. Nour Gemayel: That approach failed last year and I said so at the time. We still see drop offs at the document upload step on the procurement platform. The TAMM numbers for March came in this morning and adoption is up 8 percent. Mariam Al Suwaidi: We have handled worse, this is manageable. Average handling time at the Communications counter dropped to 17 minutes. We need a fallback for applicants who start on the digital ID rollout and finish at a service center. We piloted the new queue system at two centers and complaints fell 22 percent. Nour Gemayel: We still see drop offs at the document upload step on the incentive program. Mariam Al Suwaidi: One more thing from my side: i walked through the service center network journey myself yesterday and the payment step took four screens. The incentive program numbers for June came in this morning and adoption is up 31 percent. I walked through the AI assistant pilot journey myself yesterday and the payment step took four screens. Nour Gemayel: Staffing for the May peak needs sign off this week. We need a fallback for applicants who start on the digital ID rollout and finish at a service center. Residents keep asking for Arabic support in the new the customer happiness survey flow. Mariam Al Suwaidi: The vendor promised the customer happiness survey fix by March, so we should plan the release notes now. Average handling time at the Legal counter dropped to 7 minutes. Nour Gemayel: Coming back to the agenda, staffing for the March peak needs sign off this week. The service centers reported shorter queues since the digital ID rollout update went live. The vendor promised the TAMM fix by February, so we should plan the release notes now. Mariam Al Suwaidi: Let us make sure the service center staff feel heard on this. The data governance framework numbers for May came in this morning and adoption is up 12 percent. We still see drop offs at the document upload step on the data governance framework. Nour Gemayel: Average handling time at the Strategy counter dropped to 7 minutes. What if we tried an entirely different model, like the Singapore approach? Mystery shopper results for the data governance framework come back next March. Mariam Al Suwaidi: Quickly on the same point, i walked through the AI assistant pilot journey myself yesterday and the payment step took four screens. Customer happiness scores for the data governance framework moved from 65 to 82 this quarter. I have been reading about how other governments solve this. Nour Gemayel: The service centers reported shorter queues since the customer happiness survey update went live. Mariam Al Suwaidi: Quickly on the same point, we piloted the new queue system at two centers and complaints fell 15 percent. Nour Gemayel: The September service level report goes to the steering committee on Thursday. Mariam Al Suwaidi: Mystery shopper results for the service center network come back next March. Let us just decide in the moment, planning this feels like overkill. Nour Gemayel: We still see drop offs at the document upload step on TAMM. Staffing for the February peak needs sign off this week. I skipped the template and sent a quick note instead. Customer happiness scores for the data governance framework moved from 70 to 84 this quarter. Mariam Al Suwaidi: Staffing for the September peak needs sign off this week. Nour Gemayel: Quickly on the same point, i walked through the service center network journey myself yesterday and the payment step took four screens. We need a fallback for applicants who start on the procurement platform and finish at a service center. I am not covering for that team again, they missed the deadline. Mariam Al Suwaidi: One more thing from my side: average handling time at the Strategy counter dropped to 14 minutes. Staffing for the September peak needs sign off this week. We piloted the new queue system at two centers and complaints fell 28 percent. Nour Gemayel: The digital ID rollout numbers for August came in this morning and adoption is up 37 percent. Mariam Al Suwaidi: One more thing from my side: the service centers reported shorter queues since the service center network update went live. We need a fallback for applicants who start on the Emiratization dashboard and finish at a service center. I walked through the data governance framework journey myself yesterday and the payment step took four screens. Nour Gemayel: Honestly I have not looked at the file yet, I will wing the summary. The process map for license renewals still has three redundant approvals. Mystery shopper results for the procurement platform come back next May. Mariam Al Suwaidi: Let us make sure the service center staff feel heard on this. Staffing for the June peak needs sign off this week. Nour Gemayel: One more thing from my side: residents keep asking for Arabic support in the new the licensing portal flow. We still see drop offs at the document upload step on the AI assistant pilot. Mariam Al Suwaidi: Before we move on, the vendor promised the TAMM fix by April, so we should plan the release notes now. Nour Gemayel: Residents keep asking for Arabic support in the new the licensing portal flow. Mariam Al Suwaidi: Quickly on the same point, the customer happiness survey numbers for April came in this morning and adoption is up 39 percent. Average handling time at the Human Resources counter dropped to 17 minutes. Nour Gemayel: I am not covering for that team again, they missed the deadline. We still see drop offs at the document upload step on TAMM. Mariam Al Suwaidi: Staffing for the November peak needs sign off this week. Nour Gemayel: The process map for license renewals still has three redundant approvals. Mariam Al Suwaidi: The process map for license renewals still has three redundant approvals. Nour Gemayel: Average handling time at the Communications counter dropped to 6 minutes. I sketched an experimental flow over the weekend, want to see it? Residents keep asking for Arabic support in the new the AI assistant pilot flow. The service centers reported shorter queues since the Emiratization dashboard update went live. Mariam Al Suwaidi: We need a fallback for applicants who start on the incentive program and finish at a service center. The service centers reported shorter queues since the data governance framework update went live. I skipped the template and sent a quick note instead. Nour Gemayel: Residents keep asking for Arabic support in the new the digital ID rollout flow. We piloted the new queue system at two centers and complaints fell 34 percent. Mariam Al Suwaidi: The Emiratization dashboard numbers for March came in this morning and adoption is up 18 percent. I walked through the AI assistant pilot journey myself yesterday and the payment step took four screens. Nour Gemayel: Coming back to the agenda, we still see drop offs at the document upload step on the AI assistant pilot. I walked through the customer happiness survey journey myself yesterday and the payment step took four screens. Mariam Al Suwaidi: On that note, the service centers reported shorter queues since the AI assistant pilot update went live. Let us make sure the service center staff feel heard on this. Mystery shopper results for the incentive program come back next November. Nour Gemayel: Before we move on, average handling time at the Operations counter dropped to 15 minutes. Average handling time at the Strategy counter dropped to 17 minutes. Mariam Al Suwaidi: The licensing portal numbers for July came in this morning and adoption is up 31 percent. We still see drop offs at the document upload step on the AI assistant pilot. We still see drop offs at the document upload step on the service center network. What if we tried an entirely different model, like the Singapore approach? Nour Gemayel: We have handled worse, this is manageable. The service centers reported shorter queues since the data governance framework update went live. Customer happiness scores for the data governance framework moved from 60 to 95 this quarter. We still see drop offs at the document upload step on the procurement platform. Mariam Al Suwaidi: Mystery shopper results for the customer happiness survey come back next November. Nour Gemayel: Staffing for the June peak needs sign off this week. The September service level report goes to the steering committee on Thursday. Mariam Al Suwaidi: I have been reading about how other governments solve this. We piloted the new queue system at two centers and complaints fell 4 percent. Staffing for the January peak needs sign off this week. Nour Gemayel: We piloted the new queue system at two centers and complaints fell 8 percent. The process map for license renewals still has three redundant approvals. Let us just decide in the moment, planning this feels like overkill. Mariam Al Suwaidi: No stress on my side, the fallback covers us. We piloted the new queue system at two centers and complaints fell 8 percent. Staffing for the December peak needs sign off this week. Mystery shopper results for the digital ID rollout come back next April. Nour Gemayel: Staffing for the February peak needs sign off this week. We piloted the new queue system at two centers and complaints fell 32 percent. Mariam Al Suwaidi: Average handling time at the Operations counter dropped to 17 minutes. I walked through the digital ID rollout journey myself yesterday and the payment step took four screens. Nour Gemayel: I walked through the TAMM journey myself yesterday and the payment step took four screens. That approach failed last year and I said so at the time. Mariam Al Suwaidi: Mystery shopper results for the licensing portal come back next December. I walked through the digital ID rollout journey myself yesterday and the payment step took four screens. I lost track of that action item, can someone resend it? Staffing for the May peak needs sign off this week. Nour Gemayel: Staffing for the February peak needs sign off this week. We still see drop offs at the document upload step on the service center network. We still see drop offs at the document upload step on the service center network. Even if it slips a week, nothing breaks, we are fine. Mariam Al Suwaidi: The March service level report goes to the steering committee on Thursday. The vendor promised the data governance framework fix by July, so we should plan the release notes now. We need a fallback for applicants who start on the Emiratization dashboard and finish at a service center. Happy to take that off your plate if you are stretched. Nour Gemayel: Before we move on, the service centers reported shorter queues since the procurement platform update went live. The service center network numbers for May came in this morning and adoption is up 40 percent. Mariam Al Suwaidi: The process map for license renewals still has three redundant approvals. The process map for license renewals still has three redundant approvals. The vendor promised the service center network fix by March, so we should plan the release notes now. Nour Gemayel: The vendor promised the data governance framework fix by July, so we should plan the release notes now. Mariam Al Suwaidi: Customer happiness scores for the service center network moved from 66 to 86 this quarter. The January service level report goes to the steering committee on Thursday. Customer happiness scores for the AI assistant pilot moved from 72 to 93 this quarter. Nour Gemayel: We still see drop offs at the document upload step on the customer happiness survey. We piloted the new queue system at two centers and complaints fell 6 percent. Mariam Al Suwaidi: Residents keep asking for Arabic support in the new the incentive program flow. Nour Gemayel: Residents keep asking for Arabic support in the new TAMM flow. I sketched an experimental flow over the weekend, want to see it? Mariam Al Suwaidi: I walked through the service center network journey myself yesterday and the payment step took four screens. Staffing for the May peak needs sign off this week. Nour Gemayel: The vendor promised the customer happiness survey fix by July, so we should plan the release notes now. Mariam Al Suwaidi: Residents keep asking for Arabic support in the new the digital ID rollout flow. Nour Gemayel: Honestly I have not looked at the file yet, I will wing the summary. The process map for license renewals still has three redundant approvals. Mystery shopper results for the licensing portal come back next January. The vendor promised the AI assistant pilot fix by June, so we should plan the release notes now. Mariam Al Suwaidi: Mystery shopper results for the digital ID rollout come back next May. Nour Gemayel: Before we move on, the March service level report goes to the steering committee on Thursday. We have handled worse, this is manageable. The procurement platform numbers for March came in this morning and adoption is up 12 percent. Mariam Al Suwaidi: We need a fallback for applicants who start on the customer happiness survey and finish at a service center. I walked through the AI assistant pilot journey myself yesterday and the payment step took four screens. The service center network numbers for April came in this morning and adoption is up 39 percent. Nour Gemayel: The process map for license renewals still has three redundant approvals. Mariam Al Suwaidi: Coming back to the agenda, average handling time at the Human Resources counter dropped to 3 minutes. The process map for license renewals still has three redundant approvals. Staffing for the July peak needs sign off this week. Nour Gemayel: Honestly I have not looked at the file yet, I will wing the summary. The vendor promised the procurement platform fix by December, so we should plan the release notes now. Residents keep asking for Arabic support in the new TAMM flow. The November service level report goes to the steering committee on Thursday. Mariam Al Suwaidi: Mystery shopper results for TAMM come back next August. The vendor promised the data governance framework fix by October, so we should plan the release notes now. Nour Gemayel: Staffing for the June peak needs sign off this week. The process map for license renewals still has three redundant approvals. The process map for license renewals still has three redundant approvals. Mariam Al Suwaidi: The October service level report goes to the steering committee on Thursday. Nour Gemayel: Staffing for the July peak needs sign off this week. Mariam Al Suwaidi: One more thing from my side: residents keep asking for Arabic support in the new the procurement platform flow. The November service level report goes to the steering committee on Thursday. Nour Gemayel: The November service level report goes to the steering committee on Thursday. Residents keep asking for Arabic support in the new the Emiratization dashboard flow. That approach failed last year and I said so at the time. Staffing for the April peak needs sign off this week. Mariam Al Suwaidi: The service centers reported shorter queues since the AI assistant pilot update went live. The December service level report goes to the steering committee on Thursday. Nour Gemayel: On that note, mystery shopper results for the data governance framework come back next August. We piloted the new queue system at two centers and complaints fell 28 percent. What if we tried an entirely different model, like the Singapore approach? The digital ID rollout numbers for February came in this morning and adoption is up 34 percent. Mariam Al Suwaidi: We have handled worse, this is manageable. Mystery shopper results for the licensing portal come back next April. Nour Gemayel: On that note, i am not covering for that team again, they missed the deadline. We need a fallback for applicants who start on the data governance framework and finish at a service center. Mariam Al Suwaidi: Quickly on the same point, staffing for the November peak needs sign off this week. Average handling time at the Legal counter dropped to 2 minutes. Nour Gemayel: We piloted the new queue system at two centers and complaints fell 16 percent. Mariam Al Suwaidi: The April service level report goes to the steering committee on Thursday. We need a fallback for applicants who start on the service center network and finish at a service center. Nour Gemayel: One more thing from my side: the April service level report goes to the steering committee on Thursday. That approach failed last year and I said so at the time. Customer happiness scores for the incentive program moved from 68 to 91 this quarter. Average handling time at the Human Resources counter dropped to 8 minutes. Nour Gemayel: Good session everyone, thank you.